New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


Post Reply 
 
Thread Rating:
  • 1 Votes - 5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Hide Call History on Yealink IP Phones
Author Message
wizardwebsolutions Offline
Junior Member
**

Posts: 3
Joined: Feb 2019
Reputation: 0
Post: #1
Question Hide Call History on Yealink IP Phones
Hi,

I have a client that has several Yealink T41 phones and I've setup dial prefix as a method of restricting outbound call to only authorized employees. The problem is with there old PBX system, they were prompted to enter a code, but with 3CX I don't see that options, hence the reason I use dial prefix.

Does anyone know how to hide or immediately delete the call history on the Yealink phone so when the redial button is pressed or if you go to Call History on the handset, it does NOT show the last called number + the dial prefix(code)?

All I am trying to do is restrict outbound calls to external number by using a code.
02-20-2019 05:25 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
jolouis Offline
Moderator
*****

Posts: 321
Joined: Oct 2013
Reputation: 5
Post: #2
RE: Hide Call History on Yealink IP Phones
I'm not 3cx expert but that seems like a pretty basic dialplan/routing protection feature that should be present on the system without all the working around you're doing.

Have you re-read the documentation and contacted 3CX or your vendor to make sure that feature doesn't exist on the platform?

(Hint... google is your friend also:
Outgoing Call Restrictions)
02-20-2019 02:19 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 758
Joined: Jan 2014
Reputation: 23
Post: #3
RE: Hide Call History on Yealink IP Phones
(02-20-2019 05:25 AM)wizardwebsolutions Wrote:  Hi,

I have a client that has several Yealink T41 phones and I've setup dial prefix as a method of restricting outbound call to only authorized employees. The problem is with there old PBX system, they were prompted to enter a code, but with 3CX I don't see that options, hence the reason I use dial prefix.

Does anyone know how to hide or immediately delete the call history on the Yealink phone so when the redial button is pressed or if you go to Call History on the handset, it does NOT show the last called number + the dial prefix(code)?

All I am trying to do is restrict outbound calls to external number by using a code.

Hi,

What you can try is set "Save Call Log" to Disable
(Features > General Information)
or in template:
features.save_call_history = 0

Best regards,
Frank.

I'm Dutch, not English. Sorry for my imperfect grammar.
02-20-2019 07:06 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
wizardwebsolutions Offline
Junior Member
**

Posts: 3
Joined: Feb 2019
Reputation: 0
Post: #4
RE: Hide Call History on Yealink IP Phones
(02-20-2019 02:19 PM)jolouis Wrote:  I'm not 3cx expert but that seems like a pretty basic dialplan/routing protection feature that should be present on the system without all the working around you're doing.

Have you re-read the documentation and contacted 3CX or your vendor to make sure that feature doesn't exist on the platform?

(Hint... google is your friend also:
Outgoing Call Restrictions)

I’m a member on the 3CX forum and no 3CX does not prompt you for a code before you make each call, hence you have to use dial prefix and this is not acceptable in my deployment. I have done quite a bit of research and could not find a good solution hence I decided to ask on this forum.

Any authorized person should be able to use any phone and make a call, but since anyone can just press redial, they will easily see you code(dial prefix).
02-21-2019 11:34 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
wizardwebsolutions Offline
Junior Member
**

Posts: 3
Joined: Feb 2019
Reputation: 0
Post: #5
RE: Hide Call History on Yealink IP Phones
(02-20-2019 07:06 PM)complex1 Wrote:  Hi,

What you can try is set "Save Call Log" to Disable
(Features > General Information)
or in template:
features.save_call_history = 0

Thanks for this suggestion. I'm going to give it a try see if this solve the "Call logs" hide request that I have.

(02-20-2019 07:06 PM)complex1 Wrote:  Hi,
What you can try is set "Save Call Log" to Disable
(Features > General Information)
or in template:
features.save_call_history = 0

I just wanted to let you know that this solution worked!!! I simply logged into the phone GUI, then Features > General Information and then disabled Save Call Log.

Thanks Complex1
(This post was last modified: 02-22-2019 03:48 AM by wizardwebsolutions.)
02-22-2019 03:02 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Marie7 Offline
Junior Member
**

Posts: 1
Joined: Apr 2019
Reputation: 0
Post: #6
RE: Hide Call History on Yealink IP Phones
(02-20-2019 05:25 AM)wizardwebsolutions Wrote:  Hi,

I have a client that has several Yealink T41 phones and I've setup dial prefix as a method of restricting outbound call to only authorized employees. The problem is with there old PBX system, they were prompted to enter a code, but with 3CX I don't see that options, hence the reason I use dial prefix.

Does anyone know how to hide or immediately delete the call history on the Yealink phone so when the redial button is pressed or if you go to Call History on the handset, it does NOT show the last called number + the dial prefix(code)?

All I am trying to do is restrict outbound calls to external number by using a code.
A routing protection feature is absent on the system.Go to Features and then go to General Information and then disable Save Call Log dqfansurvey
(This post was last modified: 04-05-2019 06:01 AM by Marie7.)
04-04-2019 09:58 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Some calls missing from Paced Calls History ipandco 1 13 Today 05:51 PM
Last Post: MongoTEL_Support
  "not found" error when redialing from history rilliam 4 6,210 12-16-2019 06:22 PM
Last Post: Chris708
  FTP YEALINK miesvictor 0 108 12-16-2019 03:11 PM
Last Post: miesvictor
  8x8 Yealink Phones stratos 1 327 11-15-2019 06:26 AM
Last Post: Ekko_yealink
  Firmware x.84.0.80 and Yealink RPS jstl 2 510 10-31-2019 03:46 PM
Last Post: jstl
  Yealink Phone to Send Private IP Address on Register Ari 4 613 10-23-2019 10:04 PM
Last Post: Ari
  T58A SfB Phones - Filling up Azure sign-in logs coreyjackcarpenter 0 218 10-22-2019 04:49 PM
Last Post: coreyjackcarpenter
  Upload online Voicemail - Yealink T21PE2 andreirp 0 299 09-09-2019 01:31 PM
Last Post: andreirp
  Yealink T41S Call log JoseVM 1 374 09-08-2019 10:34 PM
Last Post: Babylonia
  Yealink T22p Quality Issue Bessie64 1 488 07-24-2019 07:50 AM
Last Post: complex1

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication