[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Phone delayed sound after answering a call
Author Message
Jorge12 Offline
Junior Member
**

Posts: 4
Joined: Apr 2018
Reputation: 0
Post: #1
Phone delayed sound after answering a call
Hi, I have deployed around 20 t46's and each one of them have 8 active lines (accounts).

When a call comes in all the lines ring/light up.

When one of the users picks up the call, you can hear a very annoying sound coming from all the other phones, as if the phone was closing the calls, as if it was a low trilling sound.

The users find this very annoying.

How can I fix this?
02-13-2019 06:08 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
jolouis Offline
Moderator
*****

Posts: 339
Joined: Oct 2013
Reputation: 6
Post: #2
RE: Phone delayed sound after answering a call
(02-13-2019 06:08 PM)Jorge12 Wrote:  When one of the users picks up the call, you can hear a very annoying sound coming from all the other phones, as if the phone was closing the calls, as if it was a low trilling sound.

That's a new one. What PBX/system are you connecting your phones to? Do the other phones remain idle when this happens, or does it look like they are active/answering also?...

Also, why did you setup 8 accounts on each phone? Usually using 1 account with call waiting is enough, just assign 8 line buttons to the same account to juggle the calls. Unless you really want 8 different extensions on each phone?....
02-13-2019 07:51 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Jorge12 Offline
Junior Member
**

Posts: 4
Joined: Apr 2018
Reputation: 0
Post: #3
RE: Phone delayed sound after answering a call
Sorry for the slow reply.

The phones need the 8 extensions because of the amount of call they get. So if I had all the Lines as say 200, only the first 200 would ring/light up and all ther lines would not see the incoming call, so the user wouldn't know if there was an incoming call.

Yes they would see it on the screen and hear the incoming call but they want to see it on the phone as a light instead. these are old ladies that are used to the old system.

This is a system that has a few people answering calls in different parts of the building, and in different levels, so like 6 users have to see all the incoming calls, and answer if available.

Hence the need to have a few accounts, so that they can see the incoming call, IF they are on a call already.

Maybe my implementation sux, but this is the only thing I could come up. Opened to suggestions by the way.

The system is running FPBXv13 and the issue, while annoying it might be easy to fix, which is the trilling ound of the accounts that did not pickup hanging up? I wouldnt know what that sound at the end is.
02-20-2019 05:55 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
jolouis Offline
Moderator
*****

Posts: 339
Joined: Oct 2013
Reputation: 6
Post: #4
RE: Phone delayed sound after answering a call
(02-20-2019 05:55 PM)Jorge12 Wrote:  The phones need the 8 extensions because of the amount of call they get. So if I had all the Lines as say 200, only the first 200 would ring/light up and all ther lines would not see the incoming call, so the user wouldn't know if there was an incoming call.

?? Have you ever tested that? For example:
1) Configure a phone with say 3 line buttons. All three buttons are set to "Line 1" with a label of whatever the extension is.. say 200 as your example.
2) Make sure call waiting is enabled on your PBX.
3) When first call comes in, the first Line button lights up/flashes to show ringing. Display on the phone shows incoming caller information.
4) While on that call, if a second call is placed to extension 200, the 2nd button will begin to flash and the display will show the caller id of the new incoming call, below the existing call information. To answer that call, user just has to press the second line button.

So yes, technically not all 8 buttons would flash simultaneously, but there's also no reason for them to... a button will always flash to show an incoming call. (I'm assuming they came from an old KEY system where each physical line was mapped to a button. IN that case, only the line that was ringing would flash right?)

The only reason to do it the way you have done would be if you needed to have all 8 incoming lines kept completely separate from each other... so i.e. Line 1 is for Department A, Line 2 is Deparment B, etc. In that case, users would know what department is being called based on what line button is flashing.

Anyway all of that aside, the strange sound you are hearing doesn't seem normal. Can you record a video to demonstrate what exactly it is/what it sounds like? That would help track it down...
02-25-2019 02:14 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T46S Phone doesn't ring - straight to VM - Need it to ring cobregon 0 309 03-07-2024 03:52 AM
Last Post: cobregon
  Call Waiting Beep glennbtn 0 489 12-18-2023 05:22 PM
Last Post: glennbtn
  t46u , call waiting, ring sles 1 908 11-30-2023 05:29 AM
Last Post: msachs
  T48U BLF Park Call not working timotel 0 866 09-20-2023 07:20 AM
Last Post: timotel
  T46s Veriizon as LAN only phone? Desertfabworks 0 755 08-21-2023 11:31 PM
Last Post: Desertfabworks
  Directory - Remote Phone Book XML Format Cloud9phone 4 17,994 07-28-2023 02:35 AM
Last Post: digiaustin
  T48G Connected handset not answering or ending call with connected handset. Pettis 4 2,490 07-27-2023 05:38 AM
Last Post: Lissvazquez
  Utility to sync outlook contacts with T4x phone tsukraw 4 19,737 07-08-2023 08:16 AM
Last Post: ziksk8
  T43U T42S Call Park BLF robm 0 1,041 05-19-2023 12:16 AM
Last Post: robm
  Directed or group pickup call history softnetvoip 1 1,775 03-08-2023 10:53 PM
Last Post: softnetvoip

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication