New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


Thread Closed 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Call History shows extension not external number
Author Message
mcurrie Offline
Junior Member
**

Posts: 3
Joined: Feb 2019
Reputation: 0
Post: #1
Call History shows extension not external number
User gets transferred an external call from a user on an extension. When the user looks at their call history it shows a call from the users extension not the external call.

Desired behavior would be to have the external number show up the in call history, is there any way to make this happen?

Thanks
02-11-2019 11:31 PM
Find all posts by this user    like0    dislike0
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 733
Joined: Jan 2014
Reputation: 22
Post: #2
RE: Call History shows extension not external number
(02-11-2019 11:31 PM)mcurrie Wrote:  User gets transferred an external call from a user on an extension. When the user looks at their call history it shows a call from the users extension not the external call.

Desired behavior would be to have the external number show up the in call history, is there any way to make this happen?

Thanks

Hi,

Yes it's possible to change the number registered in the call history to the original number.

Please use the parameters below to do auto provision to change the configure:
transfer.save_initia_calllog.enable = 1
features.save_init_num_to_history.enable = 0

Hope this will help.

Best regards,
Frank.

I'm Dutch, not English. Sorry for my imperfect grammar.
02-12-2019 07:51 AM
Find all posts by this user    like0    dislike0
mcurrie Offline
Junior Member
**

Posts: 3
Joined: Feb 2019
Reputation: 0
Post: #3
RE: Call History shows extension not external number
(02-12-2019 07:51 AM)complex1 Wrote:  
(02-11-2019 11:31 PM)mcurrie Wrote:  User gets transferred an external call from a user on an extension. When the user looks at their call history it shows a call from the users extension not the external call.

Desired behavior would be to have the external number show up the in call history, is there any way to make this happen?

Thanks

Hi,

Yes it's possible to change the number registered in the call history to the original number.

Please use the parameters below to do auto provision to change the configure:
transfer.save_initia_calllog.enable = 1
features.save_init_num_to_history.enable = 0

Hope this will help.


Updated with parameters above, BlndTrnsfr works now but the Attended Transfer does not. Is there a way to have it work with Attended Transfer?

Thanks
02-13-2019 01:37 AM
Find all posts by this user    like0    dislike0
mcurrie Offline
Junior Member
**

Posts: 3
Joined: Feb 2019
Reputation: 0
Post: #4
RE: Call History shows extension not external number
(02-12-2019 07:51 AM)complex1 Wrote:  
(02-11-2019 11:31 PM)mcurrie Wrote:  User gets transferred an external call from a user on an extension. When the user looks at their call history it shows a call from the users extension not the external call.

Desired behavior would be to have the external number show up the in call history, is there any way to make this happen?

Thanks

Hi,

Yes it's possible to change the number registered in the call history to the original number.

Please use the parameters below to do auto provision to change the configure:
transfer.save_initia_calllog.enable = 1
features.save_init_num_to_history.enable = 0

Hope this will help.


Found out there is another parameter that needs to be set : account.X.cid_source

Set it to 4-PAI-RPID-FROM and it works now!

Thanks
02-13-2019 08:53 PM
Find all posts by this user    like0    dislike0
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 733
Joined: Jan 2014
Reputation: 22
Post: #5
RE: Call History shows extension not external number
(02-13-2019 08:53 PM)mcurrie Wrote:  
(02-12-2019 07:51 AM)complex1 Wrote:  
(02-11-2019 11:31 PM)mcurrie Wrote:  User gets transferred an external call from a user on an extension. When the user looks at their call history it shows a call from the users extension not the external call.

Desired behavior would be to have the external number show up the in call history, is there any way to make this happen?

Thanks

Hi,

Yes it's possible to change the number registered in the call history to the original number.

Please use the parameters below to do auto provision to change the configure:
transfer.save_initia_calllog.enable = 1
features.save_init_num_to_history.enable = 0

Hope this will help.


Found out there is another parameter that needs to be set : account.X.cid_source

Set it to 4-PAI-RPID-FROM and it works now!

Thanks

I'm glad you've solved your issue.

Best regards,
Frank.

I'm Dutch, not English. Sorry for my imperfect grammar.
02-14-2019 11:04 AM
Find all posts by this user    like0    dislike0
Thread Closed 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  "not found" error when redialing from history rilliam 3 5,928 12-07-2019 09:45 PM
Last Post: rilliam
  Slow response when user presses buttons means phone number enters incorrectly chris.stewart 1 232 09-26-2019 06:58 AM
Last Post: Jacqueline250
  Yealink T41S Call log JoseVM 1 274 09-08-2019 10:34 PM
Last Post: Babylonia
Exclamation Call log on after Att transfer VP-T49G Roksvel 4 813 06-18-2019 09:35 AM
Last Post: Roksvel
  Yealink VCD Internet Video Call Settings Nezar 0 354 05-09-2019 12:34 PM
Last Post: Nezar
  Voice barely audible during incoming call Chris708 7 2,454 04-29-2019 01:31 PM
Last Post: Chris708
Question Hide Call History on Yealink IP Phones wizardwebsolutions 5 1,838 04-04-2019 09:58 AM
Last Post: Marie7
Information Get Serial Number Program HelpMe 9 9,643 04-03-2019 01:48 PM
Last Post: jolouis
  Yealink T48S and Cisco Unified Communications Manager (CUCM) aka:Call Manager AAP1811 1 1,429 02-13-2019 07:46 PM
Last Post: jolouis
  T46S Connect call and show incoming number MartinNybrogrus 1 715 01-28-2019 03:42 PM
Last Post: jolouis

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication