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Call History shows extension not external number
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mcurrie Offline
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Posts: 3
Joined: Feb 2019
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Post: #1
Call History shows extension not external number
User gets transferred an external call from a user on an extension. When the user looks at their call history it shows a call from the users extension not the external call.

Desired behavior would be to have the external number show up the in call history, is there any way to make this happen?

Thanks
02-11-2019 11:31 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,524
Joined: Jan 2014
Reputation: 44
Post: #2
RE: Call History shows extension not external number
(02-11-2019 11:31 PM)mcurrie Wrote:  User gets transferred an external call from a user on an extension. When the user looks at their call history it shows a call from the users extension not the external call.

Desired behavior would be to have the external number show up the in call history, is there any way to make this happen?

Thanks

Hi,

Yes it's possible to change the number registered in the call history to the original number.

Please use the parameters below to do auto provision to change the configure:
transfer.save_initia_calllog.enable = 1
features.save_init_num_to_history.enable = 0

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
02-12-2019 07:51 AM
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mcurrie Offline
Junior Member
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Posts: 3
Joined: Feb 2019
Reputation: 0
Post: #3
RE: Call History shows extension not external number
(02-12-2019 07:51 AM)complex1 Wrote:  
(02-11-2019 11:31 PM)mcurrie Wrote:  User gets transferred an external call from a user on an extension. When the user looks at their call history it shows a call from the users extension not the external call.

Desired behavior would be to have the external number show up the in call history, is there any way to make this happen?

Thanks

Hi,

Yes it's possible to change the number registered in the call history to the original number.

Please use the parameters below to do auto provision to change the configure:
transfer.save_initia_calllog.enable = 1
features.save_init_num_to_history.enable = 0

Hope this will help.


Updated with parameters above, BlndTrnsfr works now but the Attended Transfer does not. Is there a way to have it work with Attended Transfer?

Thanks
02-13-2019 01:37 AM
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mcurrie Offline
Junior Member
**

Posts: 3
Joined: Feb 2019
Reputation: 0
Post: #4
RE: Call History shows extension not external number
(02-12-2019 07:51 AM)complex1 Wrote:  
(02-11-2019 11:31 PM)mcurrie Wrote:  User gets transferred an external call from a user on an extension. When the user looks at their call history it shows a call from the users extension not the external call.

Desired behavior would be to have the external number show up the in call history, is there any way to make this happen?

Thanks

Hi,

Yes it's possible to change the number registered in the call history to the original number.

Please use the parameters below to do auto provision to change the configure:
transfer.save_initia_calllog.enable = 1
features.save_init_num_to_history.enable = 0

Hope this will help.


Found out there is another parameter that needs to be set : account.X.cid_source

Set it to 4-PAI-RPID-FROM and it works now!

Thanks
02-13-2019 08:53 PM
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complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,524
Joined: Jan 2014
Reputation: 44
Post: #5
RE: Call History shows extension not external number
(02-13-2019 08:53 PM)mcurrie Wrote:  
(02-12-2019 07:51 AM)complex1 Wrote:  
(02-11-2019 11:31 PM)mcurrie Wrote:  User gets transferred an external call from a user on an extension. When the user looks at their call history it shows a call from the users extension not the external call.

Desired behavior would be to have the external number show up the in call history, is there any way to make this happen?

Thanks

Hi,

Yes it's possible to change the number registered in the call history to the original number.

Please use the parameters below to do auto provision to change the configure:
transfer.save_initia_calllog.enable = 1
features.save_init_num_to_history.enable = 0

Hope this will help.


Found out there is another parameter that needs to be set : account.X.cid_source

Set it to 4-PAI-RPID-FROM and it works now!

Thanks

I'm glad you've solved your issue.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
02-14-2019 11:04 AM
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