[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 1 Votes - 5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T58A Teams - Call Queues Stopped working
Author Message
Pacxa Offline
Junior Member
**

Posts: 1
Joined: Jan 2019
Reputation: 0
Post: #1
T58A Teams - Call Queues Stopped working
Calls received via Call Queue have no incoming Audio, but outgoing Audio is working. Direct calls to T58A work fine. MS Teams Desktop client works fine. Issue is with Call Queue connections and Yealink T58A (Teams installation).
Devices worked in this configuration (unchanged) for 3 weeks before having issues. Latest (Teams) firmware installed.
02-05-2019 08:24 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
chris.collins Offline
Junior Member
**

Posts: 1
Joined: Feb 2019
Reputation: 0
Post: #2
RE: T58A Teams - Call Queues Stopped working
We are having the same issue. The only way to receive the audio is to place the call on hold and retrieve it. Then audio is functioning fine. This is true for the T56A and the T58A.

Any updates on this issue?
03-13-2019 10:34 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
mpietrorazio@farrel.com Offline
Junior Member
**

Posts: 2
Joined: Apr 2019
Reputation: 0
Post: #3
RE: T58A Teams - Call Queues Stopped working
Same issue here. T56A and Call queues with Direct Routing.
04-24-2019 06:05 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
graeme.carstairs Offline
Junior Member
**

Posts: 1
Joined: Jun 2019
Reputation: 0
Post: #4
RE: T58A Teams - Call Queues Stopped working
Same issue here,
Signing out and signing back in then rebooting the phone and the queues wok properly, then wait 24 hrs or so and the device answers a queue call on hold and you have to take it off hold to speak.
after a few days the device stops ringing for any incoming calls though you can make calls with it, and it shows as offline in teams admin.

These devices are not suitable for a production environment.
06-05-2019 07:09 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
ptjrp Offline
Junior Member
**

Posts: 1
Joined: May 2019
Reputation: 0
Post: #5
RE: T58A Teams - Call Queues Stopped working
I am having this exact issue as well.
06-06-2019 02:11 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
ciaranmadden Offline
Junior Member
**

Posts: 1
Joined: May 2019
Reputation: 0
Post: #6
RE: T58A Teams - Call Queues Stopped working
Having a similar issue, we're noticing that inbound calls to our service number which are routed through Auto Attendant and then distributed to Queue that when the agent tries to pick up there is about a 5 second delay in the call being transferred and that the calls are often stuck on hold when they are transferred with no clear way of taking them off hold.

Extremely frustrating. Huh
06-07-2019 09:44 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Simon123 Offline
Junior Member
**

Posts: 1
Joined: May 2018
Reputation: 0
Post: #7
RE: T58A Teams - Call Queues Stopped working
same issue for me too, so annoying having to retrieve calls from the mystery hold by pressing the button.AngryAngryAngryAngry
07-05-2019 03:57 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
joenathan Offline
Junior Member
**

Posts: 2
Joined: Feb 2019
Reputation: 0
Post: #8
RE: T58A Teams - Call Queues Stopped working
I have 10 of these phones, all experiencing the same exact issues.
07-18-2019 03:52 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
James.Heathcote Offline
Junior Member
**

Posts: 1
Joined: Sep 2019
Reputation: 0
Post: #9
RE: T58A Teams - Call Queues Stopped working
why is no one commenting on this from Yealink? We've just bought thousands of pounds worth of these phones and they are useless!

Issue seemed slightly better if we use the .41 firmware not the .45 firmware that the Teams Admin Center wants to install.

We still have issues that setting the timezone doesnt work through the teams config, calls can't be placed on hold and resumed when you consult if it comes from a call queue.

So unimpressed. Microsoft support has been useless.
09-10-2019 02:03 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
joenathan Offline
Junior Member
**

Posts: 2
Joined: Feb 2019
Reputation: 0
Post: #10
RE: T58A Teams - Call Queues Stopped working
(09-10-2019 02:03 PM)James.Heathcote Wrote:  why is no one commenting on this from Yealink? We've just bought thousands of pounds worth of these phones and they are useless!

Issue seemed slightly better if we use the .41 firmware not the .45 firmware that the Teams Admin Center wants to install.

We still have issues that setting the timezone doesnt work through the teams config, calls can't be placed on hold and resumed when you consult if it comes from a call queue.

So unimpressed. Microsoft support has been useless.

After spending far too much time on this, here are my conclusions.

The issues we are having are largely due to Yealinks firmware, I bought a couple of Audiocodes Teams VOIP phones and what is immediately apparent is that a large part of the interface/app is built by the manufacturer. I haven't had the Audiocodes long enough to say much more than that about them.

I don't think there is much or anything Microsoft or we can do except wait for however long it takes for Yealink to figure out the programming and get rid of these bugs. At this pace though, I think we will be waiting for several more months at least.
(This post was last modified: 09-10-2019 04:07 PM by joenathan.)
09-10-2019 04:06 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  WH62 stops working kevind 6 2,922 03-26-2024 07:39 AM
Last Post: Peter4020
  T58a .bin and .rfs files tredd1982 1 316 03-17-2024 04:32 AM
Last Post: complex1
  T58W Label Length Extension not working rwall88 0 291 02-08-2024 10:37 PM
Last Post: rwall88
  T57W USB Quit Working card820 3 938 02-03-2024 01:45 AM
Last Post: seraphim19
  T58A - Impossible to flash with Teams firmware algas32 4 1,769 01-12-2024 09:33 PM
Last Post: algas32
  T58A damages UH36 JFalke 0 310 01-12-2024 07:16 PM
Last Post: JFalke
  T58A and TEAMS APP schmidt_as 2 4,940 12-21-2023 09:45 AM
Last Post: Cecelia Cruz
  yealink vp59 upgrade teams msteffens 1 837 12-08-2023 06:40 PM
Last Post: complex1
  Unable to Answer call without pressing Line 1 TheKirbyGroup 0 552 11-30-2023 05:02 PM
Last Post: TheKirbyGroup
  T53W being prompt to push button before call is connected M1IT Support 0 613 11-06-2023 01:03 PM
Last Post: M1IT Support

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication