[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


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W52P call transfer supervised
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fhveenstra Offline
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Posts: 1
Joined: Aug 2015
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Post: #1
W52P call transfer supervised
Hello,
We started using Yealink W52P as a simple DECT phone for our customers, and with the demo we where able to use the R-key to put caller on hold, and dial another extension. In the display came 2 options, END and TRANSFER.
END took me back to the caller, and TRANSFER send the call to the other extension.

Since we received new phones, we have been unable to duplicate this.
We can use R-key and dial another extension, but then cannot go back to caller, everything we do, transfers the call.

Does anyone have an idea which settting this could be?
08-11-2015 06:23 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,533
Joined: Jan 2014
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Post: #2
RE: W52P call transfer supervised
Hi,

Are the firmware versions of the “old” and “new” W52P base AND handsets the same?
Did you compare the settings of the two bases with each other?
Are you running the latest firmware?

I am running the latest firmware, tested your action without issues.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
08-13-2015 01:14 AM
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