Attended Transfer. T46 with Metaswitch

[Stevev]

Has anyone else run into issues when doing an attended transfer and the caller's caller id does not pass to the user when the transfer is completed? I have seen other posts about adjusting the "Caller ID Source" under the phones account settings, but that doesnt make a difference. Testing with a T46S Firmware 66.83.0.38. Running off a Metaswitch platform.

[complex1]

(01-14-2019 06:22 PM)Stevev Wrote:  Has anyone else run into issues when doing an attended transfer and the caller's caller id does not pass to the user when the transfer is completed? I have seen other posts about adjusting the "Caller ID Source" under the phones account settings, but that doesnt make a difference. Testing with a T46S Firmware 66.83.0.38. Running off a Metaswitch platform.

Hi,

I don’t have any experience with the Metaswitch PBX, but I think the issue must be search in the PBX, not in the settings of the phone.
The PBX ensures that the CallerID is forwarded during an Attended Transfer.

Hope this will help.