T46G display not working

[jraposinho]

Hi,

I have a yealink T46S connected to a POE switch.
We had a power failure and now the phone doesnt start.
The led on the top is fixed RED but no image on display and no button works.
It's not a switch problem and all the other 20 Yealink phones work. Just not this one.
I also powered it with the 5v power source and still nothing.
Any way I can solve this?

Best Regards,
João Raposinho

[complex1]

(12-12-2018 11:54 AM)jraposinho Wrote:  Hi,

I have a yealink T46S connected to a POE switch.
We had a power failure and now the phone doesnt start.
The led on the top is fixed RED but no image on display and no button works.
It's not a switch problem and all the other 20 Yealink phones work. Just not this one.
I also powered it with the 5v power source and still nothing.
Any way I can solve this?

Best Regards,
João Raposinho

Hi João,

Please power the phone with the power source, then reset the phone to factory default by pressing the OK button for > 10 sec. and try again.

Hope this will help.

[jraposinho]

Hi Frank,

I tried that, but no luck :/
I don't even know if the buttons are workin.

Thank you,
Best Regards,
JR

[complex1]

(12-13-2018 01:05 PM)jraposinho Wrote:  Hi Frank,

I tried that, but no luck :/
I don't even know if the buttons are workin.

Thank you,
Best Regards,
JR

Hi João,

Please contact your reseller and ask for a replacement.