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T46G display not working
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jraposinho Offline
Junior Member
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Posts: 20
Joined: May 2015
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Post: #1
T46G display not working
Hi,

I have a yealink T46S connected to a POE switch.
We had a power failure and now the phone doesnt start.
The led on the top is fixed RED but no image on display and no button works.
It's not a switch problem and all the other 20 Yealink phones work. Just not this one.
I also powered it with the 5v power source and still nothing.
Any way I can solve this?

Best Regards,
João Raposinho


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(This post was last modified: 12-12-2018 11:59 AM by jraposinho.)
12-12-2018 11:54 AM
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complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,245
Joined: Jan 2014
Reputation: 36
Post: #2
RE: T46G display not working
(12-12-2018 11:54 AM)jraposinho Wrote:  Hi,

I have a yealink T46S connected to a POE switch.
We had a power failure and now the phone doesnt start.
The led on the top is fixed RED but no image on display and no button works.
It's not a switch problem and all the other 20 Yealink phones work. Just not this one.
I also powered it with the 5v power source and still nothing.
Any way I can solve this?

Best Regards,
João Raposinho

Hi João,

Please power the phone with the power source, then reset the phone to factory default by pressing the OK button for > 10 sec. and try again.

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-12-2018 02:41 PM
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jraposinho Offline
Junior Member
**

Posts: 20
Joined: May 2015
Reputation: 0
Post: #3
RE: T46G display not working
Hi Frank,

I tried that, but no luck :/
I don't even know if the buttons are workin.

Thank you,
Best Regards,
JR
12-13-2018 01:05 PM
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complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,245
Joined: Jan 2014
Reputation: 36
Post: #4
RE: T46G display not working
(12-13-2018 01:05 PM)jraposinho Wrote:  Hi Frank,

I tried that, but no luck :/
I don't even know if the buttons are workin.

Thank you,
Best Regards,
JR

Hi João,

Please contact your reseller and ask for a replacement.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-13-2018 03:44 PM
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