T48G random reboot

[MichelDiphoorn]

Hello,

We have a problem with some of our T48G IP phones. Sometimes when we want to transfer a call to a co-worker the BLF buttons on the screen disappear and the phone reboots. This problem doestn occur always but a like 40% of the calltransfers.
The firmware is maintained by our sip provider firmware version is : 35.72.188.11.
The sip-provider has no idee what the problem could be.
We have looked in the phone it self , the network etc.

Anyone got any idee where to look ?

Any help would be appreciated ! Thanks

Greetings,

Michel

[Yealink_Michael]

(08-07-2015 06:36 PM)MichelDiphoorn Wrote:  Hello,

We have a problem with some of our T48G IP phones. Sometimes when we want to transfer a call to a co-worker the BLF buttons on the screen disappear and the phone reboots. This problem doestn occur always but a like 40% of the calltransfers.
The firmware is maintained by our sip provider firmware version is : 35.72.188.11.
The sip-provider has no idee what the problem could be.
We have looked in the phone it self , the network etc.

Anyone got any idee where to look ?

Any help would be appreciated ! Thanks

Greetings,

Michel

hi Michel

thanks for you information

for the firmware 35.72.188.11. , it is a customized firmware , so please try reset the phone first

if the issue still exist , then we need syslog file for future analysis , please export the syslog to server and than send to support@yealink.com. then we will follow up

for how to export the syslog to server , please refer to the file attached

TKS & BR

[MichelDiphoorn]

(08-08-2015 05:36 AM)Yealink_Michael Wrote:  

(08-07-2015 06:36 PM)MichelDiphoorn Wrote:  Hello,

We have a problem with some of our T48G IP phones. Sometimes when we want to transfer a call to a co-worker the BLF buttons on the screen disappear and the phone reboots. This problem doestn occur always but a like 40% of the calltransfers.
The firmware is maintained by our sip provider firmware version is : 35.72.188.11.
The sip-provider has no idee what the problem could be.
We have looked in the phone it self , the network etc.

Anyone got any idee where to look ?

Any help would be appreciated ! Thanks

Greetings,

Michel

hi Michel

thanks for you information

for the firmware 35.72.188.11. , it is a customized firmware , so please try reset the phone first

if the issue still exist , then we need syslog file for future analysis , please export the syslog to server and than send to support@yealink.com. then we will follow up

for how to export the syslog to server , please refer to the file attached

TKS & BR

Hello,

Sorry for the delay but the syslog has been mailed to support@yealink.com
A full reset didnt help ,the problem is still present.