[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Unable to Login after provisioning
Author Message
thenewhomesagent Offline
Junior Member
**

Posts: 3
Joined: Oct 2018
Reputation: 0
Post: #1
Thumbs Up Unable to Login after provisioning
Hello All,

I am installing a W52P base station with the additional handset, using broadcloud.

After a factory reset I and log into the DECT to add the provisioning URL, and set a new more secure password. However, once the DECT has confirmed complete, I can no longer log into the web portal.

I am also struggling to get both handsets to ring when the line is called.

Any help would be greatly appreciated.

Many Thanks
10-17-2018 11:42 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 997
Joined: Jan 2014
Reputation: 26
Post: #2
RE: Unable to Login after provisioning
(10-17-2018 11:42 AM)thenewhomesagent Wrote:  Hello All,

I am installing a W52P base station with the additional handset, using broadcloud.

After a factory reset I and log into the DECT to add the provisioning URL, and set a new more secure password. However, once the DECT has confirmed complete, I can no longer log into the web portal.

I am also struggling to get both handsets to ring when the line is called.

Any help would be greatly appreciated.

Many Thanks

Hi,

Normally after provisioning the phone get a new user password.
Please contact the person / company who is responsible for the setup of the provisioning file and ask them what the password is.

Please check the settings for Incoming and Outgoing Lines in the Bases station if they point to your handset(s)
http://download.support.yealink.com/down...V81_12.pdf
See page 50 and up.

Hope this will help.

Kind regards,
Frank.

Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
10-17-2018 02:30 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
thenewhomesagent Offline
Junior Member
**

Posts: 3
Joined: Oct 2018
Reputation: 0
Post: #3
RE: Unable to Login after provisioning
Thanks for the link, the lack of support for the Broadbloud PBX is staggering, not a single forum or post about their services.
10-17-2018 03:29 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 997
Joined: Jan 2014
Reputation: 26
Post: #4
RE: Unable to Login after provisioning
(10-17-2018 03:29 PM)thenewhomesagent Wrote:  Thanks for the link, the lack of support for the Broadbloud PBX is staggering, not a single forum or post about their services.

Hi,

If support is an issue, then why not change to a other provider?
Just a thought.

Kind regards,
Frank.

Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
10-17-2018 04:01 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
thenewhomesagent Offline
Junior Member
**

Posts: 3
Joined: Oct 2018
Reputation: 0
Post: #5
RE: Unable to Login after provisioning
(10-17-2018 04:01 PM)complex1 Wrote:  
(10-17-2018 03:29 PM)thenewhomesagent Wrote:  Thanks for the link, the lack of support for the Broadbloud PBX is staggering, not a single forum or post about their services.

Hi,

If support is an issue, then why not change to a another provider?
Just a thought.

Im setting this up for a 3rd party, so I have little choice in the matter. It appears to be an issue with the Broadcloud system, locking me out once provisioned and not regarding the default passwords. Now the real challenge is finding support from broadcloud, which seems nigh on impossible.
10-18-2018 07:52 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Unable to update firmware Gunter 1 3,031 07-10-2020 12:50 PM
Last Post: nolto
  Locked out of admin login Blue Chilli 5 5,517 05-01-2018 12:44 PM
Last Post: complex1
  Failed to change provisioning server - W52P jsilva 2 3,837 11-22-2017 12:44 PM
Last Post: janduy.manzanos@gmail.com
  WAN Provisioning W52P on 3CX PBX reiddm 6 9,798 03-02-2017 06:59 AM
Last Post: Jensen_Yealink
  cant login to web portal jasond911 2 3,716 11-10-2016 09:30 AM
Last Post: Lucia_Yealink
  Unable to register to base cho 1 4,928 12-17-2015 04:35 AM
Last Post: jcaruso
  I can not login Jorgemaria 2 4,285 02-09-2015 10:08 AM
Last Post: James_Yealink
  Unable to connect to remote Phonebook on W52P Jeroen 1 6,358 07-08-2014 03:59 PM
Last Post: Yealink Support
  problem with pre-provisioning and autoprovisioning during upgrade 25.50.0.20 Walter 3 5,487 05-06-2014 02:29 PM
Last Post: Yealink Support
  Forgot Login jhughes 1 4,017 12-30-2013 03:44 PM
Last Post: Yealink Support

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication