T41P Multiple 'static' forwarders via DSSKEY

[Eric.GoodAdvice]

Hey there,

situation is as followed:
Company has 3 employees that rotate the after hours shift.
A previous admin had it set up so that on the phone, a DSSKey could be pressed, and all calls would be forwarded to the mobile nr. that was on call for that day.

After we took over the IT for the company, the forwarding options were no longer present on the phone (maybe deleted?).

The customer wants this same situation back.

i've tried
Type = Forward
Value = Mobile number
Label = The Dude

This seemingly does nothing

i've tried
Type = XML Browser
Value = path to xml
Label = The Dude

XML:

Code:

<YealinkIPPhoneExecute Beep="Yes">
<ExecuteItem URI="Key:HANDFREE"/>
<ExecuteItem URI="Dial:*72#mobilenr#" interrupetcall="no"/>
</YealinkIPPhoneExecute>

I found somewhere that *72#nr# is used for Yealink, even though my country uses *21*nr#
When trying to manually forward with *21*nr# on the phone, this indeed does nothing (or isn't recognized).


Work arounds via Always Forward on the portal page of the phone is a no-go.
The customer wants to use the DSSKey to forward to 1 of 3 people via 3 buttons.
A 4th button can be used to remove the forward.

Further info:
There is no dial plan set up
The firmware version = 36.80.188.11
Have tried using Forward and Transfer in DSSKey types. These do not provide a static forward.


Please let me know any info you require to help me work towards the situation the customer desires.

[johnkiniston]

Could you just set a key as a speed dial with the feature access code for forwarding from your PBX provider?

[complex1]

(09-20-2018 02:20 PM)Eric.GoodAdvice Wrote:  Hey there,

situation is as followed:
Company has 3 employees that rotate the after hours shift.
A previous admin had it set up so that on the phone, a DSSKey could be pressed, and all calls would be forwarded to the mobile nr. that was on call for that day.

After we took over the IT for the company, the forwarding options were no longer present on the phone (maybe deleted?).

The customer wants this same situation back.

i've tried
Type = Forward
Value = Mobile number
Label = The Dude

This seemingly does nothing

i've tried
Type = XML Browser
Value = path to xml
Label = The Dude

XML:

Code:

<YealinkIPPhoneExecute Beep="Yes">
<ExecuteItem URI="Key:HANDFREE"/>
<ExecuteItem URI="Dial:*72#mobilenr#" interrupetcall="no"/>
</YealinkIPPhoneExecute>

I found somewhere that *72#nr# is used for Yealink, even though my country uses *21*nr#
When trying to manually forward with *21*nr# on the phone, this indeed does nothing (or isn't recognized).


Work arounds via Always Forward on the portal page of the phone is a no-go.
The customer wants to use the DSSKey to forward to 1 of 3 people via 3 buttons.
A 4th button can be used to remove the forward.

Further info:
There is no dial plan set up
The firmware version = 36.80.188.11
Have tried using Forward and Transfer in DSSKey types. These do not provide a static forward.


Please let me know any info you require to help me work towards the situation the customer desires.

Hallo Eric,

Using the Dsskey for what you have in mind only works if the value of the parameter “features.fwd.allow” is set to 1 (Enabled) and value of the parameter “features.fwd_mode” is set to 1 (Custom).

Please also upgrade the firmware to latest available 36.81.188.7

Hope this will help.

[Eric.GoodAdvice]

Quote:Hallo Eric,

Using the Dsskey for what you have in mind only works if the value of the parameter “features.fwd.allow” is set to 1 (Enabled) and value of the parameter “features.fwd_mode” is set to 1 (Custom).

Please also upgrade the firmware to latest available 36.81.188.7

Hope this will help.

Thank you for your answer.
Sadly i have to admit that i wouldn't know where to set these options.
Is this in the phone browser?
Could you also specify which tabs?

[complex1]

(09-21-2018 07:16 AM)Eric.GoodAdvice Wrote:  

Quote:Hallo Eric,

Using the Dsskey for what you have in mind only works if the value of the parameter “features.fwd.allow” is set to 1 (Enabled) and value of the parameter “features.fwd_mode” is set to 1 (Custom).

Please also upgrade the firmware to latest available 36.81.188.7

Hope this will help.

Thank you for your answer.
Sadly i have to admit that i wouldn't know where to set these options.
Is this in the phone browser?
Could you also specify which tabs?

The parameter features.fwd.allow can only be changed using provisioning method. The default value is “1” (Enabled) but for now you don’t be sure if it is a “1” or “0”
Maybe you can considering to reset the phone to factory default.

The parameter features.fwd_mode = 1 can be provisioned and/or set through the phone WUI and can be found here: Features -> Forward&DND -> Forward -> Mode