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Pickup call does not work - HiPath
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Bernhard77 Offline
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Post: #1
Pickup call does not work - HiPath
Hi,

i have a Siemens Hipath phone system
and many Yealink T46 & 48
Everything is fine, except the pickup functionality.

I want to pickup calls from extension 120
I tried *3+extension
i tried a speed dial shortcut
A BLF shortcut
a pickup shortcut.

Nothing works.
Please help!

MANY THANKS!
Bernhard
06-04-2018 12:35 PM
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Evan_Yealink Offline
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Post: #2
RE: Pickup call does not work - HiPath
Dear Bernhard, good day!

This is Evan from Yealink Support Team, nice to answer this question for you!

(1)Use BLF key to pick up a call, but failed. That’s usually caused by the different BLF pick up mechanism on different Versions. I'v attached the FAQ for your reference.
http://support.yealink.com/faq/faqInfo?id=266

Here is the Auto Provisioning parameter:
#0-New BLF pick up mechanism, *code+number, 1- Old BLF pick up mechanism,only *code
features.blf_pickup_only_send_code =

I'v attached the .cfg file for your reference, you just need to modify the value in the file and import it to the phone via web UI. Web UI-Settings--Configuration -- Import CFG Configuration file.

(2)Please help to confirm if the pickup feature is supported on this Siemens server.

(3)If the server supports it, please reproduce it and offer us the diagnosis file(local log / pcap / config.bin), then we can do further analyzing in our side from these files. Below is the FAQ about how to get these files.
http://support.yealink.com/faq/faqInfo?id=707

(4)Also, please upgrade to the latest firmware to test. Below is the download link of the firmware,
http://support.yealink.com/documentFront...isplayPage

Please let me know if any update.

Best Regards,
Evan You
06-07-2018 12:07 PM
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Evan_Yealink Offline
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Post: #3
RE: Pickup call does not work - HiPath
Uploading the pickup.cfg file.


Attached File(s)
.cfg  pickup.cfg (Size: 59 bytes / Downloads: 1)
06-07-2018 12:09 PM
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