[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Headset button keeps disabling itself after upgrade to FW 28.83.0.30
Author Message
chrischevy Offline
Junior Member
**

Posts: 25
Joined: Nov 2014
Reputation: 0
Post: #1
Headset button keeps disabling itself after upgrade to FW 28.83.0.30
Since we updated our phone to FW 28.83.0.30, the headset button keeps disabling itself randomly. Before that, once the button was on (green), it stayed that way. After the update, it started disabling itself randomly.

It happens on 46G, 46S and 42S
06-01-2018 12:43 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
kyle Offline
Junior Member
**

Posts: 2
Joined: Dec 2016
Reputation: 0
Post: #2
RE: Headset button keeps disabling itself after upgrade to FW 28.83.0.30
(06-01-2018 12:43 PM)chrischevy Wrote:  Since we updated our phone to FW 28.83.0.30, the headset button keeps disabling itself randomly. Before that, once the button was on (green), it stayed that way. After the update, it started disabling itself randomly.

It happens on 46G, 46S and 42S

I am having this problem as well with Yealink t42G phones. Were you able to find a fix?

Thanks
06-27-2018 01:27 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
anonymous1718628087441
Unregistered

 
Post: #3
RE: Headset button keeps disabling itself after upgrade to FW 28.83.0.30
(06-27-2018 01:27 PM)kyle Wrote:  
(06-01-2018 12:43 PM)chrischevy Wrote:  Since we updated our phone to FW 28.83.0.30, the headset button keeps disabling itself randomly. Before that, once the button was on (green), it stayed that way. After the update, it started disabling itself randomly.

It happens on 46G, 46S and 42S

I am having this problem as well with Yealink t42G phones. Were you able to find a fix?

Thanks

Dear Customer,

Greeting. This is Paul from Yealink Technical Support Team, nice to meet you.

Could you please tell us which headset model you use?

As we didn’t do compatibility test with all headsets, we can’t confirm that Yealink phone can work perfectly with these headsets.

We recommend that you use the headset Yealink have tested, attached is the newest “Yealink Compatible headset list” for your reference.
BR
Paul


Attached File(s)
.pdf  Tested headset list compatible with Yealink IP Phone V6.0.pdf (Size: 99.45 KB / Downloads: 6)
06-28-2018 11:55 AM
     Quote this message in a reply
kyle Offline
Junior Member
**

Posts: 2
Joined: Dec 2016
Reputation: 0
Post: #4
RE: Headset button keeps disabling itself after upgrade to FW 28.83.0.30
(06-28-2018 11:55 AM)Paul_Yealink Wrote:  
(06-27-2018 01:27 PM)kyle Wrote:  
(06-01-2018 12:43 PM)chrischevy Wrote:  Since we updated our phone to FW 28.83.0.30, the headset button keeps disabling itself randomly. Before that, once the button was on (green), it stayed that way. After the update, it started disabling itself randomly.

It happens on 46G, 46S and 42S

I am having this problem as well with Yealink t42G phones. Were you able to find a fix?

Thanks

Dear Customer,

Greeting. This is Paul from Yealink Technical Support Team, nice to meet you.

Could you please tell us which headset model you use?

As we didn’t do compatibility test with all headsets, we can’t confirm that Yealink phone can work perfectly with these headsets.

We recommend that you use the headset Yealink have tested, attached is the newest “Yealink Compatible headset list” for your reference.
BR
Paul


We use the Yealink Headset YHS32 so I assume they are supported. The problem is related to the latest firmware not the headset model. They worked perfectly until FW 29.83.0.20 was installed.

Thanks,
06-28-2018 01:50 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Firmware Upgrade T46S not working SamSam 3 3,025 06-05-2024 01:25 AM
Last Post: augicom
Smile T43U handset only works when headset button is green jaydub 2 2,558 03-21-2024 07:13 AM
Last Post: jaydub
  Provision Button back to blank glennbtn 0 1,210 01-10-2024 06:34 PM
Last Post: glennbtn
  Headset Microphone Talkback Volume zeynox 3 4,608 12-14-2023 09:10 AM
Last Post: polinkuer12
  No dialtone - T46S, EHS36, Sennheiser headset Huleboer 0 3,172 09-28-2023 05:49 PM
Last Post: Huleboer
  Disable X button to reject calls hercross 0 1,494 07-07-2023 04:01 PM
Last Post: hercross
  T48U Custom Firmware Upgrade to Official Friendly 0 3,314 03-29-2023 01:20 AM
Last Post: Friendly
  T46S will not upgrade 79schultz 1 3,461 10-12-2022 03:11 AM
Last Post: complex1
  Ringer Loud on Yealink T46S when using WH62 Dual Headset KellyL@AlternateAccess.com 0 2,952 07-07-2022 05:06 AM
Last Post: KellyL@AlternateAccess.com
  cannot transfer to Park line button srcenturic 0 2,444 06-10-2022 01:41 AM
Last Post: srcenturic

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication