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T48S Line appearance indicator malfunctioning
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Jeffrey101380 Offline
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Post: #1
T48S Line appearance indicator malfunctioning
I am having a problem with the T48S while using multiple line appearances. When calls come into one of the secondary line appearances it does not always highlight the correct one. So, it appears callers are dialing one line appearance but are actually dialing another.

For example line appearances A, B, and C. Callers dials number associated with B but C is highlighted making it appear the call is intended for a different party than it is.

firmware is 66.82.0.48. I have looked through the firmware release notes and haven't been able to find this bug mentioned anywhere.

any ideas?
05-17-2018 06:50 PM
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Kevin_Yealink Offline
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Post: #2
RE: T48S Line appearance indicator malfunctioning
(05-17-2018 06:50 PM)Jeffrey101380 Wrote:  I am having a problem with the T48S while using multiple line appearances. When calls come into one of the secondary line appearances it does not always highlight the correct one. So, it appears callers are dialing one line appearance but are actually dialing another.

For example line appearances A, B, and C. Callers dials number associated with B but C is highlighted making it appear the call is intended for a different party than it is.

firmware is 66.82.0.48. I have looked through the firmware release notes and haven't been able to find this bug mentioned anywhere.

any ideas?

Jeffrey

This is Kevin from Yealink support team, nice to know you here.
For this case, can you test it with latest FW? You can download from this link:
http://sfyms.yealink.com/?ShareToken=3D0...002D7E24D2

If issue happened again, please send me PCAP, syslog, config.bin files.

BTW, may I know how many phones do you have? How many phones have such issue now?

Best Regards,
Kevin
05-30-2018 12:05 PM
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