[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
SIP-T26P no audible ring when receiving a call from another extension
Author Message
proof Offline
Junior Member
**

Posts: 8
Joined: May 2014
Reputation: 1
Post: #1
SIP-T26P no audible ring when receiving a call from another extension
My phone model is SIP-T26P. Calls that come in from the outside will ring on this phone, but calls coming from an internal extension will not produce an audible ring. I can see the call on my screen and pick it up, but I don't hear the phone ringing. Any thoughts on how to correct this?
(This post was last modified: 05-15-2018 12:28 PM by proof.)
05-11-2018 01:16 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Evan_Yealink Offline
Administrator
*******

Posts: 127
Joined: Mar 2017
Reputation: 0
Post: #2
RE: SIP-T26P no audible ring when receiving a call from another extension
Dear Proof, good day!

This is Evan from Yealink Support Team, nice to know you!

For this issue, please try to disable the Distinctive Ring Tones feature.

To configure it: In phone web side, please make sure that “Distinctive Ring Tones” under Account-> Advanced is Disabled.
   

Please help test and let me know the result. If not help, please reproduce it and offer us the diagnosis files(level 6 local log / pcap / config.bin). Below is the FAQ about how to get them:
http://support.yealink.com/faq/faqInfo?id=708

Note: Please offer us internal number and external number case. Then we can make a comparison. Thanks for your kind help!

Best Regards,
Evan You
05-30-2018 06:05 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink MP52 Call History mairagonzalez 0 222 03-06-2024 11:49 AM
Last Post: mairagonzalez
  Always on busy light led on wh66 base not extension supranet2022 0 334 02-06-2024 12:28 PM
Last Post: supranet2022
  About call history Andrei9385 3 5,943 01-10-2024 08:58 PM
Last Post: sles
  Disable Internal Call History Only justyncharbonneau 1 613 01-05-2024 12:53 AM
Last Post: complex1
  incoming call while active call , conference sles 2 925 12-08-2023 06:50 PM
Last Post: sles
  How to pick up colleagues call via Yealink MP56 jayden23 0 639 11-29-2023 09:14 AM
Last Post: jayden23
Question Export/extract ring tones mdkl 0 711 11-09-2023 07:31 PM
Last Post: mdkl
  T53 Calling from call history jake 2 3,528 09-21-2023 02:37 AM
Last Post: andrew.manning
  View call logs for dropped calls computersense 0 915 08-15-2023 11:26 AM
Last Post: computersense
  Call history not showing the right information after an attended transfer wirelessmundi 5 12,645 08-15-2023 12:41 AM
Last Post: Yisroel_MongoTEL

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication