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Does not answer properly when in a ring group
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davemcbr Offline
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Posts: 5
Joined: Apr 2016
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Post: #1
Does not answer properly when in a ring group
We have been testing with the the new firmware V83. If an incoming call is in a ring group the phone picks up but we never receive the notification. Direct call works fine.
We have all other firmware version work fine.

No settings have changed on our side V82 works great!
05-08-2018 10:12 PM
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Michael_Yealink Offline
Administrator
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Posts: 46
Joined: Oct 2012
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Post: #2
RE: Does not answer properly when in a ring group
Dear Customer,

This is Michael from Yealink Technical Support Team, nice to work for you.

For this issue, do you mean the scenario below :

1. Phone in ring group
2. Call comes in , phone can ring
3. Pickup the handset of the phone , call will not answered, press answer key or OK key , also can't answer the call .
4. Direct call working fine, V82 working fine

Please point out if nay misunderstanding and let me know below information :
1. Which Model and exact firmware you test ?
2. How many phones you have in total , all have this issue ?
3. This issue happened every time or some times, if not every time, what is the rate ? 5 in 10 calls ?

At last but import, please provide the pcap file , bin file and level 6 log file of V82 and V83, then upload it and I will double check , for how to get them ,please refer to below link :

http://support.yealink.com/faq/faqInfo?id=707

Thanks and looking forward to your reply ASAP.

BR
Michael
05-10-2018 08:37 AM
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Michael_Yealink Offline
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Posts: 46
Joined: Oct 2012
Reputation: 0
Post: #3
RE: Does not answer properly when in a ring group
Dear Customer,

Good day, I just update to see if any feedback from your side about this topic ?

BR
Michael
05-18-2018 02:45 AM
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Chris Barron Offline
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Posts: 50
Joined: Sep 2015
Reputation: 0
Post: #4
RE: Does not answer properly when in a ring group
may I ask a question here. Are the successful direct calls from a DDI inbound number or simply extension to extension calls?
05-20-2018 05:34 PM
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Michael_Yealink Offline
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Posts: 46
Joined: Oct 2012
Reputation: 0
Post: #5
RE: Does not answer properly when in a ring group
Dear Customer,

Good day, It seems still not reply from your side, so I will close this case in my side and if any new update or question, you can also create a ticket for us at https://ticket.yealink.com.

How to get Yealink Ticket account? And what’s benefit? Here you go:

Yealink ticketing system (https://ticket.yealink.com ), is powerful, record-able and traceable system which definately brings value-add service to Yealink customers. Please following this guide http://support.yealink.com/faq/faqInfo?id=678 to Register and enjoy Yealink Ticketing Service with below valued-added benefit:

l Open & Manage & Trace case easily
l Communicate with Yealink technical support team directly to get latest update
l Check the status of your opened cases and review closed cases
The Ticket account also can be used for:
l Apply Skype for Business license for Yealink SFB phones.
l Login Yealink support website & forum to get more support resource about Yealink products

BR
Michael
06-01-2018 02:02 AM
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