T46S+BT40+Plantronics Voyager Legend - audio static on some calls

[BillYea]

T46S+BT40+Plantronics Voyager Legend

Typically the bluetooth headset works well.
On some calls, user complains of audio static. Volume on phone is 50%. Volume on headset is 50%. I estimate only 5-10% of calls have audio static.

T46S less than a year old: firmware 66.82.0.30 hardware 66.0.0.128.0.0.0
T46S is plugged in with AC Adapter.
PBX is FreePBX 2.9.x / PBX in a Flash

Not sure where to look or if this how BT headsets usually work.

thanks for ideas

[Jensen_Yealink]

(05-08-2018 07:43 PM)BillYea Wrote:  T46S+BT40+Plantronics Voyager Legend

Typically the bluetooth headset works well.
On some calls, user complains of audio static. Volume on phone is 50%. Volume on headset is 50%. I estimate only 5-10% of calls have audio static.

T46S less than a year old: firmware 66.82.0.30 hardware 66.0.0.128.0.0.0
T46S is plugged in with AC Adapter.
PBX is FreePBX 2.9.x / PBX in a Flash

Not sure where to look or if this how BT headsets usually work.

thanks for ideas

Hello BillYea,

This is Jensen from Yealink technical team, nice to work with you.
Per this, Please try with latest firmware:
https://drive.google.com/open?id=11Q8yFb...af1DVuMo9X

If upgrade to latest firmware and still have issue, I have some questions on this:
1/ While the issue happened, the headset just pick up from charger cradle to answer the incoming call?
2/ Both incoming call and outgoing call with issue?
3/ While issue happened, if switch to handset or speaker, the audio become normal? After that, switch to Headset again, will it works well?
4/ While issue happened, both side of the call with 50% Volume, right?
5/ What firmware version on headset?
6/ Please help to get the PCAP, config.bin and syslog with level 6: both good and issue, so we can make an comparison.
http://support.yealink.com/faq/faqInfo?id=707

BR
Jensen

[BillYea]

Jensen
thanks for ideas.

Is this firmware the same as one on the download page?

I will check with the end-user on the ideas you have and report back.

-Bill

[Jensen_Yealink]

(05-11-2018 07:56 PM)BillYea Wrote:  Jensen
thanks for ideas.

Is this firmware the same as one on the download page?

I will check with the end-user on the ideas you have and report back.

-Bill

Hi Bill,

How about the testing on customer side? Please kindly let me know.

BR
Jensen