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T29G - Not Authorized to access the web interface
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shifa Offline
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Posts: 3
Joined: Oct 2016
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Post: #1
T29G - Not Authorized to access the web interface
Hi,

I have been working on a few T29G Phones today without any issues, and today i am trying to login via the web interface (Chrome, Internet Explorer) and am getting a invalid username and password error on the login screen.

I haven't changed any usernames or password since last login.

I then get transferred to a page saying:

You are not authorized to access the web interface.
Please contact your support team or try again 12 minutes later.

HTTP 403

I have tried logging in to the same model phones at another physical location and I am getting the same error.

The firmware is the latest firmware which I updated two weeks ago.

Thanks
05-01-2018 04:21 AM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,307
Joined: Jan 2014
Reputation: 39
Post: #2
RE: T29G - Not Authorized to access the web interface
(05-01-2018 04:21 AM)shifa Wrote:  Hi,

I have been working on a few T29G Phones today without any issues, and today i am trying to login via the web interface (Chrome, Internet Explorer) and am getting a invalid username and password error on the login screen.

I haven't changed any usernames or password since last login.

I then get transferred to a page saying:

You are not authorized to access the web interface.
Please contact your support team or try again 12 minutes later.

HTTP 403

I have tried logging in to the same model phones at another physical location and I am getting the same error.

The firmware is the latest firmware which I updated two weeks ago.

Thanks

Hi,

Please clear the browser cache (Chrome, IE) and try again.

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
05-01-2018 12:52 PM
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shifa Offline
Junior Member
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Posts: 3
Joined: Oct 2016
Reputation: 0
Post: #3
RE: T29G - Not Authorized to access the web interface
Thanks, it's working again.
05-04-2018 12:30 AM
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