T46S - Caller ID not showing number, only name

[Matthew74]

I have a T46S phone that I just configured and it is only showing the name, not the number when a call comes in. I looked up how to adjust this and found info that says I should log into the web page for the phone and go to settings->Advanced. But there is no advanced option under settings.

Where can I change this?

Thanks

[anonymous1712222627012]

Dear Customer,

The configuration you are looking for is on the Web Interface>Settings>Call Display.

KR
Samuel Wang

[Matthew74]

(04-26-2018 02:09 AM)Samuel_Yealink Wrote:  Dear Customer,

The configuration you are looking for is on the Web Interface>Settings>Call Display.

KR
Samuel Wang

I do not have any options for Call Display under the settings tab

[anonymous1712222627012]

(05-04-2018 06:06 PM)Matthew74 Wrote:  

(04-26-2018 02:09 AM)Samuel_Yealink Wrote:  Dear Customer,

The configuration you are looking for is on the Web Interface>Settings>Call Display.

KR
Samuel Wang

I do not have any options for Call Display under the settings tab

Dear Customer,

What is your firmware numder on the phone, probably you need to upgrade the firmware.

http://support.yealink.com/documentFront...mentId=143

Kind Regards
Samuel Wang

[Matthew74]

(05-07-2018 02:33 PM)Samuel_Yealink Wrote:  

(05-04-2018 06:06 PM)Matthew74 Wrote:  

(04-26-2018 02:09 AM)Samuel_Yealink Wrote:  Dear Customer,

The configuration you are looking for is on the Web Interface>Settings>Call Display.

KR
Samuel Wang

I do not have any options for Call Display under the settings tab

Dear Customer,

What is your firmware numder on the phone, probably you need to upgrade the firmware.

http://support.yealink.com/documentFront...mentId=143

Kind Regards
Samuel Wang

Is that the version that supports skype for business?

[anonymous1712222627012]

Hi Matt,

Sorry I didn't know it's SFB, by default in the SFB firmware it should display the number.
Would you please follow below FAQ to reproduce this process and then send me the diagnostic files so I can look into it?

http://support.yealink.com/faq/faqInfo?id=314

Kind Regards
Samuel Wang

[Matthew74]

(05-08-2018 06:06 PM)Samuel_Yealink Wrote:  Hi Matt,

Sorry I didn't know it's SFB, by default in the SFB firmware it should display the number.
Would you please follow below FAQ to reproduce this process and then send me the diagnostic files so I can look into it?

http://support.yealink.com/faq/faqInfo?id=314

Kind Regards
Samuel Wang

I'll post it as soon as I get a chance.

What I do get for the caller ID display is the name. It just scrolls across. The number never appears though.

I'm using firmware 66.9.0.42 - just want to make sure that is correct and most current.

Thanks

[anonymous1712222627012]

(05-08-2018 09:42 PM)Matthew74 Wrote:  

(05-08-2018 06:06 PM)Samuel_Yealink Wrote:  Hi Matt,

Sorry I didn't know it's SFB, by default in the SFB firmware it should display the number.
Would you please follow below FAQ to reproduce this process and then send me the diagnostic files so I can look into it?

http://support.yealink.com/faq/faqInfo?id=314

Kind Regards
Samuel Wang

I'll post it as soon as I get a chance.

What I do get for the caller ID display is the name. It just scrolls across. The number never appears though.

I'm using firmware 66.9.0.42 - just want to make sure that is correct and most current.

Thanks

The latest is 66.9.0.44.
http://sfyms.yealink.com/?ShareToken=7D4...3955E263E1

KR
Samuel Wang

[Matthew74]

(05-10-2018 04:41 PM)Samuel_Yealink Wrote:  

(05-08-2018 09:42 PM)Matthew74 Wrote:  

(05-08-2018 06:06 PM)Samuel_Yealink Wrote:  Hi Matt,

Sorry I didn't know it's SFB, by default in the SFB firmware it should display the number.
Would you please follow below FAQ to reproduce this process and then send me the diagnostic files so I can look into it?

http://support.yealink.com/faq/faqInfo?id=314

Kind Regards
Samuel Wang

I'll post it as soon as I get a chance.

What I do get for the caller ID display is the name. It just scrolls across. The number never appears though.

I'm using firmware 66.9.0.42 - just want to make sure that is correct and most current.

Thanks

The latest is 66.9.0.44.
http://sfyms.yealink.com/?ShareToken=7D4...3955E263E1

KR
Samuel Wang

Thanks for the help. I've realized now that the number does appear (maybe the latest firmware change it, I'm not sure). It is very difficult to read though since the colors aren't so clear. Is there any way to customize that?

[anonymous1712222627012]

Hi Matt,

Can you please send a picture of it, I'd like to see if it is different from standard.

KR
Samuel