[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
CP960 using Skype via smartphone
Author Message
msc Offline
Junior Member
**

Posts: 7
Joined: Oct 2017
Reputation: 0
Post: #1
CP960 using Skype via smartphone
Hi

Just purchased the CP960 and all is working great except I am unable to make a Skype call on my smartphone connected via Bluetooth. Playing music works but not Skype or Whatsapp etc.

Thanks
03-29-2018 02:02 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Lucia_Yealink Offline
Super Moderator
******

Posts: 467
Joined: Aug 2016
Reputation: 5
Post: #2
RE: CP960 using Skype via smartphone
Dear Customer,

Firstly, let us check the scenario:
Do you connect wireless MIC or Wired MIC?
What do you mean about you unable to make a call? The call can be extablished, but without voice? A video will be appreciated to check all the details.

Also, please provide the level 6 syslog, config.bin and PCAP when you reproduce the issue for us to locate the problem.
Refer this FAQ below to collect:
http://support.yealink.com/faq/faqInfo?id=707

Besides, how many phones you have in total? And how many of them have the issue?

Best Regards,
Lucia
03-30-2018 08:56 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
msc Offline
Junior Member
**

Posts: 7
Joined: Oct 2017
Reputation: 0
Post: #3
RE: CP960 using Skype via smartphone
Hi Lucia, thanks for your reply.

Basically we would like to be able to make a Skype/Whatsapp call from a smartphone which is already pared over Blutooth but the CP960 does not see the phone. Playing music over Bluetooth works fine.
04-03-2018 07:58 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Lucia_Yealink Offline
Super Moderator
******

Posts: 467
Joined: Aug 2016
Reputation: 5
Post: #4
RE: CP960 using Skype via smartphone
Dear Customer,

Thank you for your confirm.
This is a known bug, we will solve this problem in our next big version in June in plan. You can download the new firmware after we release it in our Website.

Best Regards,
Lucia
04-03-2018 08:26 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
msc Offline
Junior Member
**

Posts: 7
Joined: Oct 2017
Reputation: 0
Post: #5
RE: CP960 using Skype via smartphone
Update.
Hi, this is strange. I just tested it on an iPhone X and it worked. So it seems the problem is with Android phones like Huawei and HTC, neither work. Seems ironic as I believe the CP960 is Android based? Nothad a chance to test it on a Samsung as the conference room has been busy all day.
04-03-2018 02:36 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Lucia_Yealink Offline
Super Moderator
******

Posts: 467
Joined: Aug 2016
Reputation: 5
Post: #6
RE: CP960 using Skype via smartphone
HI Customer,

Yes,that is strange. As we test with iphone 7, it also failed to work.
It is the compatible problem. We will add iphoneX in our test list, also. And solved this problem in our next big version.

BR
Lucia
04-04-2018 06:10 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Unsuccessful upgrade caused CP960 hangs at Initializing NezarH 19 1,304 05-06-2020 04:44 PM
Last Post: PSS1819
  CP960 Not Booting cebrooks 14 1,180 04-29-2020 04:44 PM
Last Post: NezarH
  CP960 doesn't work via USB connection to Laptop... itcom 10 2,266 04-01-2020 03:29 PM
Last Post: helios.comms
  configure cp960 on Vertical Wave Server lindale 1 236 03-11-2020 02:03 PM
Last Post: jolouis
  additional Microphones CP960 someone 3 2,399 02-27-2020 02:20 PM
Last Post: Iskratel
  CP960 on Panasonic KX-TDE100 chuckw1960 0 203 01-30-2020 03:00 PM
Last Post: chuckw1960
  CP960 expansion microphones Stewart.Ross@vocus.com.au 5 981 01-30-2020 02:45 PM
Last Post: Yisroel_MongoTEL
  CP960 Teams Shared Mode clvMustafa 8 1,749 01-29-2020 06:25 PM
Last Post: helios.comms
  CP960 Teams - Disable Sign Out jangliss 3 1,227 12-03-2019 11:02 AM
Last Post: clvMustafa
  CP960 + VC200 audio calls h.soest@exporo.com 0 422 11-08-2019 01:03 PM
Last Post: h.soest@exporo.com

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication