[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T23G Unable to Transfer Calls
Author Message
Dorothea Offline
Junior Member
**

Posts: 2
Joined: Mar 2018
Reputation: 0
Post: #1
T23G Unable to Transfer Calls
When I try to transfer a call, Blind, Semi-Attended, or Attended, the recipient only hears silence.

Has anyone else had this issued?

Thanks.
03-27-2018 08:56 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Kevin_Yealink Offline
Administrator
*******

Posts: 204
Joined: Jul 2016
Reputation: 2
Post: #2
RE: T23G Unable to Transfer Calls
(03-27-2018 08:56 PM)Dorothea Wrote:  When I try to transfer a call, Blind, Semi-Attended, or Attended, the recipient only hears silence.

Has anyone else had this issued?

Thanks.


Dear,

This is Kevin from Yealink tech support team, nice to know you here.
About this case, please tell me how you do transfer call:
1. A call B, and B answer; then B press TRAN to do transfer call to C. If C answer this call, C can't talk with A, right?
2. If A direct call C, or B direct call C, may I know if the audio is good?
3. Can you tell me your FW and model?
4. Can you use IP direct call to test this scenario?
5. May I know how many phones in your side and how many phones are affected by this issue?
6. Can you reproduce this issue again, and send me PCAP, syslog(level 6), config.bin files to me? For how to export those files, please refer to this FAQ:
http://support.yealink.com/faq/faqInfo?id=707

Please help check and let me know.

Best Regards,
Kevin
03-30-2018 09:44 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Dorothea Offline
Junior Member
**

Posts: 2
Joined: Mar 2018
Reputation: 0
Post: #3
RE: T23G Unable to Transfer Calls
Hello, Kevin -

1. Correct.

2. Internal calls have good audio. Direct external calls have good audio.

3. What is FW? Phone model is T23G.

4. I do not know how to use IP direct call to test this scenario.

5. We have 7 phones. All phones are affected.

6. I can reproduce this issue consistently, but the export directions provide do not work, so I cannot provide the requested files at this time.

Thank you.


(03-30-2018 09:44 AM)Kevin_Yealink Wrote:  
(03-27-2018 08:56 PM)Dorothea Wrote:  When I try to transfer a call, Blind, Semi-Attended, or Attended, the recipient only hears silence.

Has anyone else had this issued?

Thanks.


Dear,

This is Kevin from Yealink tech support team, nice to know you here.
About this case, please tell me how you do transfer call:
1. A call B, and B answer; then B press TRAN to do transfer call to C. If C answer this call, C can't talk with A, right?
2. If A direct call C, or B direct call C, may I know if the audio is good?
3. Can you tell me your FW and model?
4. Can you use IP direct call to test this scenario?
5. May I know how many phones in your side and how many phones are affected by this issue?
6. Can you reproduce this issue again, and send me PCAP, syslog(level 6), config.bin files to me? For how to export those files, please refer to this FAQ:
http://support.yealink.com/faq/faqInfo?id=707

Please help check and let me know.

Best Regards,
Kevin
03-30-2018 04:53 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T23G Connecting PC causes "Network Unavailable" MonkeySeeMonkeyDo 0 4,012 02-15-2022 12:59 AM
Last Post: MonkeySeeMonkeyDo
  T23G does not respond to network aciacci 1 7,606 05-07-2021 12:11 AM
Last Post: complex1
  Forwarding - Action URI - T23G matiasarw 0 5,279 03-14-2021 08:13 AM
Last Post: matiasarw
  Using SIP-T29G with SangomaOS (parked calls) Shawn 0 5,406 01-09-2021 08:24 AM
Last Post: Shawn
  Multiline Transfer T29G pedro_indy 0 5,869 11-27-2020 01:11 AM
Last Post: pedro_indy
  how to connect yealink T23G to mikrotik openvpn server m.taghavi 4 16,052 10-11-2020 11:31 AM
Last Post: bozko
  T23G Unable to Obtain IP Address xBrito 6 19,794 05-21-2020 01:05 PM
Last Post: jolouis
  Used T23G, can't factory reset, can't update MonkeySeeMonkeyDo 3 12,384 05-19-2020 07:19 PM
Last Post: Yisroel_MongoTEL
Smile Can a T29G Config.bin file be uploaded into a T23G Red Stone Telecom 0 5,123 03-29-2020 08:35 PM
Last Post: Red Stone Telecom
  Attended transfer not working T29G chysky@slany.cz 1 7,304 02-11-2020 02:48 PM
Last Post: chysky@slany.cz

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication