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User Account locked - Re-enter password for Exchange services
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Matthias. Offline
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Posts: 15
Joined: Apr 2016
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Post: #1
User Account locked - Re-enter password for Exchange services

we've the bought the T48S for testing purpose. The Skype4B License is installed.

It works fine so far with firmware But there is one thing different from the T48G with Skype4B License.

If the user account gets locked the phone prompts immediately to re-enter the password. The T48G does not prompt for credentials. Are there other timeouts?

02-06-2018 07:50 AM
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Lucia_Yealink Offline
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Posts: 467
Joined: Aug 2016
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Post: #2
RE: User Account locked - Re-enter password for Exchange services
Hi Matthias,

When the account lock feature is enabled, uses are prompted for administrator password to sign in or sign out.
I do test locally, but can't reproduce your issue, would you please provide a video for me to check the detail?
Also, please provide the level 6 syslog,config.bin and pcap when you reproduce the issue. Please note to configure the Local Log Level/Register Log Level/Subscribe Log Level/Exchange Log Level/Account Log Level as 6 before test.

To make a comparision, please use the same account do test in T48G, also provide the level 6 syslog, config.bin and pcap trace.

Refer to the FAQ to collect the three files:

Holiday note: Yealink office will be closed from Feb.11th to Feb.22nd to celebrate Chinese New Year.
02-07-2018 05:38 AM
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