Problem with alert BLF in T27P

[hercross]

Hi, I have 2 T27P with the last firmware. I have enable alert BLF, and it was working fine, but sinde a few days, doesn't works, when I pickup to capture, when I have incoming calls, I see in the screen the call and I can press capture. I capture the call, but inmediately, hangup..

If I do the same, but instead of press capture, I press the key (blf), works..
If I press capture code, works.
Olny fails with capture key from alert blf screen.

It start to fail when I added a new phone in the PBX, I have no change in the phones, or in the configuration of my PBK..

Any ideas? Any test I can to do?

Thanks

[Evan_Yealink]

Hi Hercross,

This is Evan from Yealink Support Team, it is glad to answer to this question for you!

Thank you, now all the scenario is clear. But I need your help to reproduce this issue and feedback with pcap, config.bin and syslog（level 6）, then I can do further analyzing at my side. Below is the FAQ about how to get the traces:
http://support.yealink.com/faq/faqInfo?id=707

Note: I need two analyzing files, one time is using with capture key from alert blf screen, another time is using with press the key (blf). Then I can make a comparison.

Looking forward to hearing from you!

Best Regards,
Evan You

[hercross]

Hi Evan..

Thanks for answered to me..

Ok, I'm gonig to get traces and I'll send you, ok?

Thanks

[Evan_Yealink]

(02-02-2018 01:22 PM)hercross Wrote:  Hi Evan..

Thanks for answered to me..

Ok, I'm gonig to get traces and I'll send you, ok?

Thanks

Hi Hercross,

Please send these files to my email evan@yealink.com . Thanks!

Best Regards,
Evan You

[hercross]

Hi Evan.. Thanks..

Today I'd tried to get the traces, but it works..

If fails again, I'll get the traces and I'll send it to you, ok?

Thanks for all!!

[Evan_Yealink]

(03-01-2018 05:44 PM)hercross Wrote:  Hi Evan.. Thanks..

Today I'd tried to get the traces, but it works..

If fails again, I'll get the traces and I'll send it to you, ok?

Thanks for all!!

Hi Hercross,

OK. Please don't hesitate contact us if anything we can do to benefit you.

Best Regards,
Evan YOU