[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Can't get call pickup groups to work
Author Message
Firewall Offline
Junior Member
**

Posts: 13
Joined: Jul 2015
Reputation: 0
Post: #1
Can't get call pickup groups to work
Hi, using T22P phones on a MyPBX U100, and I can't work out how to do call pickup groups!

Are they handled purely through the phone, or is it linked to config in the PBX somehow?

I've setup the following:
• Account / Advanced / Group Call Pickup Code: *99
• DSSKey: LineKey1=Group Pickup, Value = *99, Line = Line1
• Features / Call Pickup:, Group call Pickup = Enabled; Group Call Pickup Code = *99

But when a phone is ringing and I dial *99, I get the following message on the phone: " Address Incomplete".

Thanks
07-22-2015 09:17 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
James_Yealink Offline
Administrator
*******

Posts: 1,159
Joined: Aug 2014
Reputation: 8
Post: #2
RE: Can't get call pickup groups to work
Hello,

The feature is related to PBX server.

Firstly, please make sure that the code is correct.
Then, make sure that these phones are placed in a same group.
Finally, when a phone is ringing, you just need to dial out the group pickup code to answer in other phone. It's not necessary to configure the code in DSSKey.

Regards,
james
07-22-2015 10:23 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Firewall Offline
Junior Member
**

Posts: 13
Joined: Jul 2015
Reputation: 0
Post: #3
RE: Can't get call pickup groups to work
Hmm, the setting is in the PBX, under extensions. Set all to a pickup group number, and then *4 to pickup a ringing phone.
07-22-2015 10:38 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Call forwarding with SIP devices Yealink and Cisco Call Manager CUCM joao.schlemm 8 24,876 12-27-2023 06:49 PM
Last Post: nolto
  [Solved] Correct password don't work anymore in SIP-T22P ip phones frog.tech 1 8,417 01-27-2021 07:45 PM
Last Post: lsk
  T28P foward call doesn´t work with 2.73.0.50 Tato 4 11,560 09-14-2020 03:49 PM
Last Post: complex1
Photo Yealink T21P E2 displays VIA and FROM headers on incoming call DmitryTsyganov 1 7,036 07-12-2018 07:28 PM
Last Post: johnkiniston
  T21P-E2 sends a CANCEL to put a call in hold Diego Juan 0 4,897 03-23-2018 02:52 PM
Last Post: Diego Juan
  Call Queue not working with the Grandstream UCM6202 ttran 8 22,129 03-04-2018 06:42 PM
Last Post: Adnanka
  T23G Group pickup caller id LeeDraper 1 6,822 12-22-2017 02:35 AM
Last Post: anonymous1711612242218
  T29G DSSKey functionality alternative number call AresK 4 12,225 12-13-2017 06:56 AM
Last Post: Evan_Yealink
  When I call outside, there's no call waiting tone highlander 3 10,261 11-15-2017 04:04 PM
Last Post: highlander
  Call Forward on T21P E2 not working gradash 8 22,525 05-23-2017 09:44 PM
Last Post: jolouis

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication