[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Need to remove custom Fonality firmware
Author Message
1CCT Offline
Junior Member
**

Posts: 4
Joined: Nov 2016
Reputation: 0
Post: #1
Need to remove custom Fonality firmware
Fonality loads a custom firmware that does not allow users to up or downgrade firmware. I know there is a specialized firmwarefir the T-42Gand T-48G that allows you to remove Fonality. Does anyone know how or where to get this firmware?

Thanks
01-10-2018 05:42 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
1CCT Offline
Junior Member
**

Posts: 4
Joined: Nov 2016
Reputation: 0
Post: #2
RE: Need to remove custom Fonality firmware
More info:
In the Baracuda networks they have noted this solution found previously.

We recently encountered a situation with a Barracuda partner using Yealink T42 and T46 phones that had previously been provisioned to Fonality hosted service. These phones refused to downgrade to the phone firmware we use on our phone system GA firmware and also refused to upgrade to the firmware we use on our most recent EA firmware. These phones were on a custom Fonality firmware which showed the following issues:

The web UI for the phones showed a Fonality logo instead of a Yealink logo
The phones showed a Fonality logo on the LCD superimposed over the top of the background image we send to the phones
The BPS does not correctly read DTMF from the phones causing issues with calling auto attendants, checking voicemail, etc.

These phones refused to take a manual upgrade or downgrade off the Fonality firmware via the phones’ web UI as well.

The partner followed up with Yealink and Yealink provided a link to download firmware files that these phones WILL accept for a manual firmware update, after which the phones will then upgrade or downgrade to the firmwares we ship on the BPS. This will resolve the above issues. The download link is:

[link no longer accessible]
http://ftp.yealink.com/?ShareToken=F36CA...B0BB194143

The larger file is for the T46G and the smaller one is for the T42G.

I wanted to pass this along to our customer base due to the likelihood of someone encountering this again in the future at some point.
01-10-2018 03:25 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
FrankG Offline
Junior Member
**

Posts: 1
Joined: Feb 2018
Reputation: 0
Post: #3
RE: Need to remove custom Fonality firmware
(01-10-2018 03:25 PM)1CCT Wrote:  More info:
In the Baracuda networks they have noted this solution found previously.

We recently encountered a situation with a Barracuda partner using Yealink T42 and T46 phones that had previously been provisioned to Fonality hosted service. These phones refused to downgrade to the phone firmware we use on our phone system GA firmware and also refused to upgrade to the firmware we use on our most recent EA firmware. These phones were on a custom Fonality firmware which showed the following issues:

The web UI for the phones showed a Fonality logo instead of a Yealink logo
The phones showed a Fonality logo on the LCD superimposed over the top of the background image we send to the phones
The BPS does not correctly read DTMF from the phones causing issues with calling auto attendants, checking voicemail, etc.

These phones refused to take a manual upgrade or downgrade off the Fonality firmware via the phones’ web UI as well.

The partner followed up with Yealink and Yealink provided a link to download firmware files that these phones WILL accept for a manual firmware update, after which the phones will then upgrade or downgrade to the firmwares we ship on the BPS. This will resolve the above issues. The download link is:

[link no longer accessible]
http://ftp.yealink.com/?ShareToken=F36CA...B0BB194143

The larger file is for the T46G and the smaller one is for the T42G.

I wanted to pass this along to our customer base due to the likelihood of someone encountering this again in the future at some point.

Any way I can get a copy of that firmware from you for t46g ? i have same issue with Fonality phone. yealink is on a chinese new year break.
02-22-2018 11:09 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
dudoor Offline
Junior Member
**

Posts: 2
Joined: Jun 2019
Reputation: 0
Post: #4
RE: Need to remove custom Fonality firmware
I also need to remove the Fonality Firmware as we cancelled with them a couple years ago and went to a new provider. I am unable to update the firmware at all. Any help would be appreciated so we can update the yealink T42G phones we purchased through them originally. Thanks!
08-13-2019 07:49 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
1CCT Offline
Junior Member
**

Posts: 4
Joined: Nov 2016
Reputation: 0
Post: #5
RE: Need to remove custom Fonality firmware
(08-13-2019 07:49 PM)dudoor Wrote:  I also need to remove the Fonality Firmware as we cancelled with them a couple years ago and went to a new provider. I am unable to update the firmware at all. Any help would be appreciated so we can update the yealink T42G phones we purchased through them originally. Thanks!

I will have to hunt down the firmware and instructions ,ill get back to you later today.
08-13-2019 08:43 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Neoson Offline
Junior Member
**

Posts: 2
Joined: Aug 2019
Reputation: 0
Post: #6
RE: Need to remove custom Fonality firmware
(08-13-2019 08:43 PM)1CCT Wrote:  
(08-13-2019 07:49 PM)dudoor Wrote:  I also need to remove the Fonality Firmware as we cancelled with them a couple years ago and went to a new provider. I am unable to update the firmware at all. Any help would be appreciated so we can update the yealink T42G phones we purchased through them originally. Thanks!

I will have to hunt down the firmware and instructions ,ill get back to you later today.

Hi,

I am having the same issue. Could you please help me by providing me the firmware and instructions?
Regards,
08-15-2019 01:55 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Neoson Offline
Junior Member
**

Posts: 2
Joined: Aug 2019
Reputation: 0
Post: #7
RE: Need to remove custom Fonality firmware
(08-15-2019 01:55 AM)Neoson Wrote:  
(08-13-2019 08:43 PM)1CCT Wrote:  
(08-13-2019 07:49 PM)dudoor Wrote:  I also need to remove the Fonality Firmware as we cancelled with them a couple years ago and went to a new provider. I am unable to update the firmware at all. Any help would be appreciated so we can update the yealink T42G phones we purchased through them originally. Thanks!

I will have to hunt down the firmware and instructions ,ill get back to you later today.

Hi,

I am having the same issue. Could you please help me by providing me the firmware and instructions?
Regards,

Not a problem. I got the over-write firmware now. I loaded up and now Fonality is gone.
08-15-2019 09:36 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
dudoor Offline
Junior Member
**

Posts: 2
Joined: Jun 2019
Reputation: 0
Post: #8
RE: Need to remove custom Fonality firmware
Anyone have the link and instructions, I still haven't heard from support. Thanks!
08-15-2019 09:52 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Yisroel_MongoTEL Offline
Member
***

Posts: 133
Joined: Jul 2017
Reputation: 4
Post: #9
RE: Need to remove custom Fonality firmware
(08-15-2019 09:52 PM)dudoor Wrote:  Anyone have the link and instructions, I still haven't heard from support. Thanks!
Have you contacted them by email? (in the bottom of the forum there's an email techsupport@yealink.com.)

I don't have the special firmware but normal TFTP recovery should work as well. Google yealink TFTP recovery for instructions.
09-09-2019 07:12 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
wadeorigger Offline
Junior Member
**

Posts: 4
Joined: Jun 2020
Reputation: 0
Post: #10
RE: Need to remove custom Fonality firmware
Have the same issue need to remove Fonality Firmware so I can have yealing firmware installed on the phone I have a T42G.

Dose anyone have a workaround

All the best,
06-12-2020 04:26 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink T46s SFB Firmware change to T46s mhassi 1 10 Today 12:54 AM
Last Post: Yisroel_MongoTEL
  Current Firmware T49G? Joseph1823 2 1,447 11-10-2020 05:59 PM
Last Post: egorrabota
  T46G - firmware downgrade jgolinuc 1 839 08-07-2020 02:05 PM
Last Post: complex1
  T46S firmware 66.85.0.5 not holding properly crazytel 2 1,628 07-09-2020 06:55 AM
Last Post: CCP
  T41P custom logo ausadmin 1 968 05-17-2020 08:21 AM
Last Post: complex1
  T42G with firmware T42-29.83.0.120.rom compsos 1 1,256 02-03-2020 07:48 PM
Last Post: complex1
  cannot upgrade or downgrade from x.83.0.55 firmware kenhoosen 8 9,412 12-02-2019 09:07 PM
Last Post: kenhoosen
  Firmware update failed, any options? srenton 2 7,400 07-31-2019 07:21 AM
Last Post: antoineg
  Updating Firmware on T42S DBM14386 3 3,691 07-24-2019 11:09 AM
Last Post: Babylonia
  T48G S4B firmware and WF40 wifi dongle noel_leahy 8 8,974 07-23-2019 06:04 AM
Last Post: Babylonia

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication