[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
[SOLVED] T46-Call Forward Off Code Adds Target to Dial String When Sync Enabled
Author Message
kg4ysy Offline
Member
***

Posts: 65
Joined: May 2013
Reputation: 2
Post: #1
[SOLVED] T46-Call Forward Off Code Adds Target to Dial String When Sync Enabled
When using the call forward syncing, the T46 is sending the off code with the target of the call forward. This is causing the call forward disable to fail. Enabling works, but disabling fails.

My On Code is set to *72. My Off Code is set to *73. I am trying to forward my phone to 8005551234 (fake number for explanation)

If I press forward, my phone dials *728005551234. This works and correctly forwards my phone.

If I press forward again to cancel my forward, my phone dials *738005551234. It should only be dialing *73. The T32s and T38s in my office only dial *73. Is there a reason that the T46 is dialing the forwarding string even though I'm cancelling my forward? Is there another setting to tell it not to do that? This problem causes our forward syncing to fail and people not to be able to unforward their phones.
(This post was last modified: 01-25-2018 01:11 PM by kg4ysy.)
01-03-2018 10:42 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Evan_Yealink Offline
Administrator
*******

Posts: 127
Joined: Mar 2017
Reputation: 0
Post: #2
RE: T46-Call Forward Off Code Adds Target to Dial String When Sync Enabled
Dear Customer,

Good day!

For this issue, please help check below information for us so we can understand the issue better.

1.In order not to misunderstanding, can you please record a video about the forward steps to help us see more intuitive.

2.How many T46G phones do you have? Do they all have the same issue?

3.What is firmware version of the T46G phone.

4.What is the server(PBX) platform?

Thanks in advance. Any update, freely to let me know. evan@yealink.com

By the way:
Please raise your issue or question in our professional ticket system (https://ticket.yealink.com) to get a quick response.

How to Get Your Ticket Account?
•Please follow this guide http://support.yealink.com/faq/faqInfo?id=678 to register your ticket account.
•Any problem on registration please contact support@yealink.com
How to use Yealink Ticket System?
• Please follow Yealink Ticket Quick Guide: http://support.yealink.com/faq/faqInfo?id=703


Best Regards,
Evan You
01-04-2018 09:22 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
kg4ysy Offline
Member
***

Posts: 65
Joined: May 2013
Reputation: 2
Post: #3
RE: T46-Call Forward Off Code Adds Target to Dial String When Sync Enabled
Evan,

1. The video is linked below. I first show you my call forward settings. I then press Call Forward on the main screen which activates call forwarding. I press Call Forward again to disable it. The phone shows the forward icon and takes it away as expected. In the picture below, you can see the call log from our switch. The T46 dialed *728005551234 correctly. When I turned off forwarding, the T46 dialed *738005551234 when it should have dialed *73.
[Image: capture2.png]
https://photos.app.goo.gl/qKdcKAJCk1tJTi7D2

2. All have the same issue. We have about 10 T46s. We have about 20 T32/T38s which do not have this issue.
3. 28.82.0.30. I am not sure if this happened on older versions.
4. We are using AsteriskNow using Asterisk 1.8 and PBXact using Asterisk 13. Both platforms behave the same when the call forward off code is sent with the call forward target in the dial string.
01-04-2018 01:03 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Evan_Yealink Offline
Administrator
*******

Posts: 127
Joined: Mar 2017
Reputation: 0
Post: #4
RE: T46-Call Forward Off Code Adds Target to Dial String When Sync Enabled
Dear Jim,

Thank you, now all the information is clear, I think the different mechanisms of T46G and T3X series phones caused this issue, and I will forward the issue to the R&D to help analyzing, then will let you know once any update.

Have a nice day!

Best Regards,
Evan You
01-05-2018 05:56 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
kg4ysy Offline
Member
***

Posts: 65
Joined: May 2013
Reputation: 2
Post: #5
RE: T46-Call Forward Off Code Adds Target to Dial String When Sync Enabled
This has been resolved by Yealink Support. They sent me firmware 28.82.0.47 which included the fix. Thanks!
01-25-2018 01:10 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T42S call log / journal always empty hausrocker 3 393 Today 04:34 PM
Last Post: olidajin
  Google Contacts sync DLyon 1 382 11-16-2020 06:46 PM
Last Post: Maxence
  Feature request - X header, disable missed call DarrenWilliams 0 234 10-14-2020 02:52 PM
Last Post: DarrenWilliams
  Cannot sync Google contacts CharlieX 26 11,355 09-03-2020 12:53 PM
Last Post: Maxence
  Forward call before answering ostrunk 3 771 08-20-2020 02:47 PM
Last Post: complex1
  Automatic redial after call transfer PCGYeah 0 518 06-10-2020 02:55 PM
Last Post: PCGYeah
  Permanent forward T41S microdata 1 814 05-28-2020 03:56 PM
Last Post: jolouis
  Local and Remote phonebooks pause and code (conference bridges) AndyInNJ 0 458 04-03-2020 06:02 PM
Last Post: AndyInNJ
  [SOLVED] OpenVPN not doing anything T42G V83 Danariel 5 4,021 03-27-2020 02:32 PM
Last Post: jamesg224
  T41P-Call Forward Off Code don't work ?? flgh 2 1,373 03-05-2020 03:33 PM
Last Post: jolouis

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication