[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Retrieving "lost" call on hold
Author Message
Van Offline
Junior Member
**

Posts: 3
Joined: Apr 2017
Reputation: 0
Post: #1
Retrieving "lost" call on hold
Hi,

We are using T42G and T46G in a small office setup.
Some of the users experience in some cases the following behaviour:

Talking with a customer, they put him/her on hold so they can dial another extension but when they hang up the second line the first line seems to be lost.
The first call stays on hold (with MOH) but the phone doesn't show any indication there is a call on hold/waiting.

- Is there a star/feature code to recall a line on hold?
- Is there some setting we can change so calls on hold appear on the phone screen?

Thanks,

Van
12-21-2017 02:43 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
jolouis Offline
Moderator
*****

Posts: 339
Joined: Oct 2013
Reputation: 6
Post: #2
RE: Retrieving "lost" call on hold
What PBX are you using? Are you placing the call on hold by pressing the "Hold" button on the phone, or are you using some BLF programmed as a park/hold key?

Without more information it is impossible to say but it sounds like something on the PBX side of things...
12-21-2017 05:21 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Samuel_Yealink
Unregistered

 
Post: #3
RE: Retrieving "lost" call on hold
Hi Van,

Would you please provide a picture so I can better understand this issue?
Please also provide the diagnostic files and I will have a look.

http://support.yealink.com/faq/faqInfo?id=313

Kind Regards
Samuel Wang
12-22-2017 07:30 AM
     Quote this message in a reply
Van Offline
Junior Member
**

Posts: 3
Joined: Apr 2017
Reputation: 0
Post: #4
RE: Retrieving "lost" call on hold
Hi Jolouis,

Thank you for your answer; PBX is Wazo/Asterisk 14.
Call is put on hold by the Hold button indeed.

What should I search for in the asterisk logs, to make sure it's not the phone?

Many Thanks


(12-21-2017 05:21 PM)jolouis Wrote:  What PBX are you using? Are you placing the call on hold by pressing the "Hold" button on the phone, or are you using some BLF programmed as a park/hold key?

Without more information it is impossible to say but it sounds like something on the PBX side of things...

Hi Samuel,

Thank you for your reply.
I will try to do that tomorrow, not in the office today.

Best,

Van


(12-22-2017 07:30 AM)Samuel_Yealink Wrote:  Hi Van,

Would you please provide a picture so I can better understand this issue?
Please also provide the diagnostic files and I will have a look.

http://support.yealink.com/faq/faqInfo?id=313

Kind Regards
Samuel Wang
(This post was last modified: 12-27-2017 12:50 PM by Van.)
12-27-2017 12:48 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T53 Calling from call history jake 0 689 10-01-2021 10:24 AM
Last Post: jake
  Call Park Command gyegavian 0 1,101 08-16-2021 01:54 AM
Last Post: gyegavian
  About call history Andrei9385 2 2,425 03-31-2021 06:17 PM
Last Post: Chan Hoa
  Call History adds a "1" to extension number VAspeed3 2 2,556 02-26-2021 12:25 AM
Last Post: VAspeed3
Bug Missing softkey to End Call Kabbott 0 1,599 02-02-2021 10:23 PM
Last Post: Kabbott
  VP59 - No Wifi 5G with new Firmware // No Call Recording anymore vilionmedia 3 3,472 11-07-2020 03:44 AM
Last Post: complex1
  IP call (Direct call) with SRTP Gr2en 0 1,667 09-30-2020 08:36 AM
Last Post: Gr2en
  Direct IP Call Outside LAN with specific port BumbleBears 2 4,030 05-28-2020 02:13 PM
Last Post: Lewis-H
  T19 E2P Music on Hold davitelesf 1 3,044 01-30-2020 02:31 PM
Last Post: Yisroel_MongoTEL
  Yealink T41S Call log JoseVM 1 3,104 09-08-2019 10:34 PM
Last Post: Babylonia

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication