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T29G DSSKey functionality alternative number call
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AresK Offline
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Post: #1
T29G DSSKey functionality alternative number call
Hi,

We have a T29G device (firmware 46.80.0.130)

DSSKeys are set to directly call the line, when they are pressed, the device doesn't offer an alternative and just rings the person directly.

Is it possible to change the functionality of those DSSKey to give an alternative option to forward the call to a registered number such as the mobile number of the user for each user when their specific DSSKey is pressed?

Thanks,
12-06-2017 10:05 PM
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jolouis Offline
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Post: #2
RE: T29G DSSKey functionality alternative number call
You can change the programming on the DSS keys either by pressing and holding for a few seconds, or through the web interface on the phone itself.

If you carrier/service provider has disabled those options, then you will have to contact them in order to make any changes.
12-08-2017 10:44 PM
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Evan_Yealink Offline
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Post: #3
RE: T29G DSSKey functionality alternative number call
(12-06-2017 10:05 PM)AresK Wrote:  Hi,

We have a T29G device (firmware 46.80.0.130)

DSSKeys are set to directly call the line, when they are pressed, the device doesn't offer an alternative and just rings the person directly.

Is it possible to change the functionality of those DSSKey to give an alternative option to forward the call to a registered number such as the mobile number of the user for each user when their specific DSSKey is pressed?

Thanks,

Hi Aresk,

Good day!

As Jolouis said, you can change the type of DSSKey via pressing and holding the line key for a few seconds or the web user interface.
   

If not help, it may be do some special settings by your phone provider or service provider. Please contact them to help first!

To Provide better technical support Service and best support experience, Yealink decide to open Yealink Ticket system service (https://ticket.yealink.com )to Yealink customers. and glad to inform you it’s ready now!

How to Get Your Ticket Account?
•Please follow this guide http://support.yealink.com/faq/faqInfo?id=678 to register your ticket account.
•Any problem on registration please contact support@yealink.com
How to use Yealink Ticket System?
• Please follow Yealink Ticket Quick Guide: http://support.yealink.com/faq/faqInfo?id=703

Best Regards,
Evan You
12-11-2017 01:54 AM
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AresK Offline
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RE: T29G DSSKey functionality alternative number call
Hi,

We can change the functionality of the DSSKeys but at the moment they are all on BLF
each of those keys are assigned to a different user, whoever the call needs to be forwarded we push the button for that person, and it directly calls the direct line, we don't want to change the functionality but somehow alter it or overload it, as in either instead of calling the person on the voip line directly it should offer an alternative such as forwarding the call to their mobile number (which can be stored somewhere ?)

So basically it should give you 2 options when the button is pressed to either call their direct line or the mobile number.

I hope this is more clear.

Thanks.
Ares
12-12-2017 05:32 AM
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Evan_Yealink Offline
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Post: #5
RE: T29G DSSKey functionality alternative number call
Hi Aresk,

Thanks for update.

Speed dial allows users to speed up dialing the contacts directly on the phone’s idle screen using dedicated DSS keys. The prompt of 2 options do not meet the speed dial scene.

For the 2 options (direct line number or the mobile number), I suggest to set two Dsskey for the line number and the mobile number, as shown below picture.
   

For your idea, I will submit it to our PM to evaluate, and let you know if any update.

Best Regards,
Evan You
12-13-2017 06:56 AM
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