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Phone screen suddenly leaves idle mode (firmware 82)
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oliv Offline
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Posts: 68
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Post: #1
Phone screen suddenly leaves idle mode (firmware 82)
Hello,

I've recently added of couple of T27G phones to a setup that used T27P phones.
Those T27P used version 80 firmware.
Now, all phones (~20 units) are using latest version 82 firmware.

Users are reporting this is working fine but one user reported she was a bit surprised to observe that her phone screen suddenly leaves idle mode for an unknown reason (ie no incoming call).
She didn't observe that with version 80 firmware.

Maybe, her phone is simply receiving notifications for calls coming in supervised phones which in turns make phone screens leaving idle state but this is not easy to check this remotely.

My question is:
Is it possible to restore previous behaviour while still using version 82 firmware ?

Best regards
12-05-2017 09:06 AM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,258
Joined: Jan 2014
Reputation: 36
Post: #2
RE: Phone screen suddenly leaves idle mode (firmware 82)
(12-05-2017 09:06 AM)oliv Wrote:  Hello,

I've recently added of couple of T27G phones to a setup that used T27P phones.
Those T27P used version 80 firmware.
Now, all phones (~20 units) are using latest version 82 firmware.

Users are reporting this is working fine but one user reported she was a bit surprised to observe that her phone screen suddenly leaves idle mode for an unknown reason (ie no incoming call).
She didn't observe that with version 80 firmware.

Maybe, her phone is simply receiving notifications for calls coming in supervised phones which in turns make phone screens leaving idle state but this is not easy to check this remotely.

My question is:
Is it possible to restore previous behaviour while still using version 82 firmware ?

Best regards

Hi,

Please reset the phone to factory default, re-provisioning it and try again.

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-05-2017 12:41 PM
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