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Other RIngtone for internal callforwarding
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Skamqi Offline
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Posts: 11
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Post: #1
Other RIngtone for internal callforwarding
Hello there,

we have 3 yealink W52P and 6 T48S telephone devices.

If we call the central number, all telephones will ring - thats good as well.
If the call is for our drivers, we have to tranfer the call to our mobile devices.
Is it possible, to set an other ringtone on the mobile phones, for an internal transfer?

I tried to set it in the device settings for ringtone by an internal call.

But that doesnt match!

We use a askozia pbx server as a telephone server, can someone help me with this issue?

Regards,

Skamqi
11-28-2017 10:59 AM
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Aishion_Yealink Offline
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Post: #2
RE: Other RIngtone for internal callforwarding
(11-28-2017 10:59 AM)Skamqi Wrote:  Hello there,

we have 3 yealink W52P and 6 T48S telephone devices.

If we call the central number, all telephones will ring - thats good as well.
If the call is for our drivers, we have to tranfer the call to our mobile devices.
Is it possible, to set an other ringtone on the mobile phones, for an internal transfer?

I tried to set it in the device settings for ringtone by an internal call.

But that doesnt match!

We use a askozia pbx server as a telephone server, can someone help me with this issue?

Regards,

Skamqi

Hi Skamqi,

​This is Aishion from Yealink technical team, nice to know you. My pleasure to work for you! 

About how to configure different ringtone for internal call and external call feature, please kindly refer to below FAQ:

http://support.yealink.com/faq/faqInfo?id=1

If any question, please feel free to contact us.

Best Regards
Aishion
11-30-2017 03:35 AM
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Skamqi Offline
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Posts: 11
Joined: Feb 2017
Reputation: 1
Post: #3
RE: Other RIngtone for internal callforwarding
(11-30-2017 03:35 AM)Aishion_Yealink Wrote:  
(11-28-2017 10:59 AM)Skamqi Wrote:  Hello there,

we have 3 yealink W52P and 6 T48S telephone devices.

If we call the central number, all telephones will ring - thats good as well.
If the call is for our drivers, we have to tranfer the call to our mobile devices.
Is it possible, to set an other ringtone on the mobile phones, for an internal transfer?

I tried to set it in the device settings for ringtone by an internal call.

But that doesnt match!

We use a askozia pbx server as a telephone server, can someone help me with this issue?

Regards,

Skamqi

Hi Skamqi,

​This is Aishion from Yealink technical team, nice to know you. My pleasure to work for you! 

About how to configure different ringtone for internal call and external call feature, please kindly refer to below FAQ:

http://support.yealink.com/faq/faqInfo?id=1

If any question, please feel free to contact us.

Best Regards
Aishion


Hello Aishion,

i want to transfer a call from the Yealink T48S to the Yealink W52P (mobile device)
So, from a Table Phone to a Handset Phone.

On the Handset i cant set any Groups like in the manual you send me.

We use a AskoziaPBX, we have a central number where all phone rings.

So we only use direct dialing codes to transfer the calls.

So, as a an example:

Number 0700 123321 calls our Number -> 0700 1234512
All phones rings

User1 on a T48S answered the call.
The caller said he want to User3 (W52P)

So User1 transfer to User3
Now i want to have a different ringtone for this action!

If anyone from the office transfer to a intern colleague, the other ringtone should be set.

I set a group with the name intern on the Yealink T48S and add the contacts 72 (direct dialing from the W52P) and the contact 63 (T48S).

If i get a call from one of this user, the normal ringtone is set.
If i call on if this User back, its the same!

The settings doesn't work.

How i have to set them int he groups, that internal calls get an other ringtone?

Regards,


Skamqi
11-30-2017 10:30 AM
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Skamqi Offline
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Posts: 11
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Post: #4
RE: Other RIngtone for internal callforwarding
No more solutions i can try?:x
12-04-2017 02:06 PM
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complex1 Offline
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Posts: 1,524
Joined: Jan 2014
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Post: #5
RE: Other RIngtone for internal callforwarding
Skamqi Wrote:User1 on a T48S answered the call.
The caller said he want to User3 (W52P)

So User1 transfer to User3
Now i want to have a different ringtone for this action!

What you want is not possible, only make changes in the phone is not enough.
The phone (W52P) doesn’t support distinctive ringtones like other models do.
Do your PBX support Alert-Info messages? Please read this document:
http://support.yealink.com/faq/faqInfo?id=212

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-04-2017 03:14 PM
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Aishion_Yealink Offline
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Posts: 116
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Post: #6
RE: Other RIngtone for internal callforwarding
(12-04-2017 02:06 PM)Skamqi Wrote:  No more solutions i can try?:x

Hello,

Really sorry for my late reply.

About this issue, if you want to set different ringtones for transfer call, sorry to tell you that our phones don't support at present.

If you want to just simply set ringtones for call group, our phones could support this.

The reason why the ringtone doesn't shows the way you want, it's the call is come from transfered, which means it's not the call direct from the internal caller.

Hope you understand.

If any question, please feel free to contact us.

Best Regards
Aishion
12-05-2017 08:16 AM
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