1 sec delay when answering using EHS

[mikes]

We have a customer using EHS with T42G phones and when answering the call with the headset there is a 1 second delay. when answering with the handset there is no delay. T42G Version 29.80.19.7. EHS version 3.16 and EHS hardware version 48.16.0.0. The headset is a Plantronic's Savi W720 which is on the yealink approved headset list. I called Plantronics and they said call control is managed by the EHS and the phone and that there is no adjustments that can be made in the headset to deal with a delay in audio.

In the phone display there is about a 1 second delay before it says answer after pressing the headset button.

[Kevin_Yealink]

(11-27-2017 09:39 PM)mikes Wrote:  We have a customer using EHS with T42G phones and when answering the call with the headset there is a 1 second delay. when answering with the handset there is no delay. T42G Version 29.80.19.7. EHS version 3.16 and EHS hardware version 48.16.0.0. The headset is a Plantronic's Savi W720 which is on the yealink approved headset list. I called Plantronics and they said call control is managed by the EHS and the phone and that there is no adjustments that can be made in the headset to deal with a delay in audio.

In the phone display there is about a 1 second delay before it says answer after pressing the headset button.

Hi Mike

I notice that you are using Tadiran firmware, may i know if you ask Tadiran support for help?

About this case, please help check as below:
1. When you answer incoming call from headset, 1 second later, call establish as you see it begin 00:00 in phone screen? Please correct me if any misunderstanding.
2. Or do you mean that after answering from headset, call can establish immediately, but audio comes after 1 sec. Please correct me if any misunderstanding.

About this case, please kindly help check how many phones does the customer have? All phones with EHS + wireless headset have the same issue?

To speed this issue fixed, can you help to reproduce the issue again and send me PCAP, syslog, config.bin files to me. Attached a FAQ for your reference to export useful files to me: http://support.yealink.com/faq/faqInfo?id=311

Let me know if any update.

Best Regards,
Kevin