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T23G - Outgoing calls issue
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myombo Offline
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Posts: 9
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Post: #1
T23G - Outgoing calls issue
Hi everyone,

I have a T23G with firmware 44.80.0.5.
I can't make calls using the numbers found in the call history(under received calls).

Here is my architecture:
Phone <----> Registrar server <----> second server <-----> Internet

The entry in the call history has got this format:
Name=number and value=number@second_server

When making a call(after choosing a number from a list of received calls), the dialed number is number@second_server ------------ call timed out

NB: When i compose a number manually, the dialed number is number@registrar_server

With the same architecture using a T28P i have the same entry in the call history but wheni choose a number from a list of received calls, the dialed number is number@registrar_server (which works)


Is there anything i can do to prevent the T23G from using the second_server for outgoing calls?(This happens only when i pick a number from the received calls)


Thanks!
07-20-2015 09:28 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,258
Joined: Jan 2014
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Post: #2
RE: T23G - Outgoing calls issue
Hi,

Please update the T23G to the latest firmware 44.80.0.60 and try again.
http://support.yealink.com/attachmentDow...0.0.60.zip

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
07-21-2015 12:33 AM
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myombo Offline
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Posts: 9
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Post: #3
RE: T23G - Outgoing calls issue
Hi,

I have upgraded to 44.80.0.60 but i am having the same issue.

In the phone calls info(under Placed list):
-I have the entry number@second_server@registrar_server instead of number@registrar_server

.............. as a result the call is timed out
07-21-2015 05:20 PM
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James_Yealink Offline
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Posts: 1,159
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Post: #4
RE: T23G - Outgoing calls issue
Hello,

Can you export a pcap trace, level 6 syslog and config.bin file to us?
Will send it to our R&D for an analysis.

How to get these files:
http://forum.yealink.com/forum/showthread.php?tid=1319

Regards,
James
07-22-2015 11:00 AM
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myombo Offline
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Posts: 9
Joined: Mar 2015
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Post: #5
RE: T23G - Outgoing calls issue
Hi,

I have found the solution(tested with firmware 44.80.0.60);

In my configuration file, i set custom.features.redial_via_local_sip_server.enable = 1.
By default this value is at 0 for using the "local sip server" but in my case i had to set it to 1(remote sip server) for it to use the local SIP server. i.e i have inversed the values.


Thanks.
07-22-2015 07:35 PM
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