The login authorization timer is too short

[CST]

Hello

We implemented Broadsoft Device Manager in order to auto-provisioning of the T23G. So that, We use the autentication method with user and password.

But, when the user introduce the user and password in phone, after 1 minute the promt is reseting and the user need to try again and often it is impossible to introduce it. Then, the time is very short.

I have checked the configuration file but I didn't found any parameter about that.

The log show this:

.....
GUI [962:962]: VOIC<6+info > 259.734.002:Set vpm: play local dtmf[53]
GUI [962:962]: BKLT<6+info > 259.737.181:Operation[1] to power saving
GUI [962:983]: SCRN<6+info > 259.779.195:DEV_MSG_KEY_RELEASED
ATP [981]: ATP <6+info > Waitting user enter the auth info!
GUI [962:962]: ETLL<6+info > 260.110.856:mkit_call return(0,0)
GUI [962:962]: ZERO<6+info > 260.111.956:Check power on autop update status[0]
ATP [981]: ATP <6+info > Waitting user enter the auth info!
ATP [981]: ATP <6+info > Waitting user enter the auth timeout and cancel!
.....

Please, Could you help us to increse this timer?

Regards
cst_soporte

[Michael_Yealink]

Hi There

Thanks for your report , for this issue, we have similar issue before but it is configuration issue. so please double check if it is the same issue.

T23 is using V82 version and load newest CPE kit right ?

【Reason】
In newest CPI Kit , there is a parameter :
################################################################################​#######
## Custom Configuration ##
################################################################################​#######
#Configure the access URL for downloading the configurations.
#Before using this parameter, you should store the desired configuration file to the provisioning server.
configuration.url = http://%BWDEVICEACCESSFQDN%:%BWDEVICEACCESSPORT%/%BWDMSCONTEXT%/%BWDEVICEACCESSURI%config.bin\

so if you upload the bin file to DMS, then phone will download this bin file again to set the phone to factory default .

【Solution】
remove the bin file from DMS and phone will be OK

If still not work , then we may need your help to get trace files in order to do further analysis.

Trace file including pcap file, config bin and syslog file , we need pcap file to check the communication of phone and server side , we need syslog file to know what happened to phone side , and we need config file to check if any configuration is missed, so we need three of them provide at one time.

Ss the phone will reboot , then it is advised to use a wireshark tool to get the pcap file , for how to download the tool and use it , please refer to the link below :
http://forum.yealink.com/forum/showthread.php?tid=15529

For the syslog, please export it to server side , before phone reboot , you can refer to the guide download from below link :
http://forum.yealink.com/forum/showthread.php?tid=15529

For the config.bin file , please refer to the FAQ below :
http://support.yealink.com/faq/faqInfo?id=311

After you collect all the three files, just send them to me ASAP

Let me know if any question

TKS & BR

Michael
Yealink Wiki : http://support.yealink.com/

[CST]

Hello Machael

I've removed the config.bin from DMS but the issue remain.

I attached the pcap, logs and config.bin

Regards
Jose Antonio

[Michael_Yealink]

Hi Customer,

Thanks so much for you file and sorry for my late reply , I have submit this issue to our R&D and will feedback to you if any update .

At last , Merry Christmas in advance.

BR
Michael

[Michael_Yealink]

Dear Customer

Hope you have a nice holiday and thanks for your wait

For the issue you mentioned , our R&D had solved and released a firmware for you , new firmware download link :

http://sfyms.yealink.com/?ShareToken=881...5241D00458

Auto provision sentence :
static.auto_provision.authentication.expired_time =
//This parameter configure the timeout time when phone trying to input user name and password during auto provision , the default is 7200S//

Change log : solved the T23 auto provision input user name and password time out issue.

The download link is available in 30 days, please download the firmware ASAP , let me know if any feedback

Please download and test , let me know if any feedback

TKS & BR

Michael
Yealink Wiki : http://support.yealink.com/

[CST]

Hello Michael

I've upgraded the phone, I sets the parameter and try again the auto-provision and it works.

This parameter, will be in firwares of other models?

Regards
Jose Antonio