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Yealink T46G tries to make call and disconnects when Jabra headset is plugged in
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Marcroosict Offline
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Post: #1
Yealink T46G tries to make call and disconnects when Jabra headset is plugged in
Hello,

We are having some strange issue's with multiple Yealink phone which use the Jabra 920 Pro headset.
When those are connected the menu pop's up to make a phone call and after a few seconds this menu closes.

It started with multiple devices on the same time.

when we inplug the Jabra headset we don't have any problems anymore.

We already tried resetting the T46G and the Headset but that didn't seem to work.

Any ideas?
10-20-2017 09:48 AM
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Karl_Yealink Offline
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Post: #2
RE: Yealink T46G tries to make call and disconnects when Jabra headset is plugged in
Hello,

Please tell us some info below.
1. The firmware version of the T46G, and how many T46G in your side now?

2. How do you connect the 920 headset to T46G? Via ESH36?
If possible, please apply photo.

3. Please help us to get the trace files, we can check more from them.
You will know the method via this FAQ: http://support.yealink.com/faq/faqInfo?id=313

4. 'when we inplug the Jabra headset we don't have any problems anymore.'
I think you wrote the wrong word? The inplug is unplug?
10-25-2017 07:25 AM
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Marcroosict Offline
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Post: #3
RE: Yealink T46G tries to make call and disconnects when Jabra headset is plugged in
(10-25-2017 07:25 AM)Karl Wrote:  Hello,

Please tell us some info below.
1. The firmware version of the T46G, and how many T46G in your side now?
currently 2 devices
firmware version:
1: 28.82.0.20
2: 28.80.188.8



2. How do you connect the 920 headset to T46G? Via ESH36?
If possible, please apply photo.
Yes with EHS36
           


3. Please help us to get the trace files, we can check more from them.
You will know the method via this FAQ: http://support.yealink.com/faq/faqInfo?id=313

.zip  allconfig.zip (Size: 306.51 KB / Downloads: 2)

4. 'when we inplug the Jabra headset we don't have any problems anymore.'
I think you wrote the wrong word? The inplug is unplug?
It is a typo indeedUndecided


Thank you for your response, my answers are added to the Quote.
10-25-2017 02:59 PM
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Karl_Yealink Offline
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Posts: 673
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Post: #4
RE: Yealink T46G tries to make call and disconnects when Jabra headset is plugged in
(10-25-2017 02:59 PM)Marcroosict Wrote:  
(10-25-2017 07:25 AM)Karl Wrote:  Hello,

Please tell us some info below.
1. The firmware version of the T46G, and how many T46G in your side now?
currently 2 devices
firmware version:
1: 28.82.0.20
2: 28.80.188.8



2. How do you connect the 920 headset to T46G? Via ESH36?
If possible, please apply photo.
Yes with EHS36


3. Please help us to get the trace files, we can check more from them.
You will know the method via this FAQ: http://support.yealink.com/faq/faqInfo?id=313


4. 'when we inplug the Jabra headset we don't have any problems anymore.'
I think you wrote the wrong word? The inplug is unplug?
It is a typo indeedUndecided


Thank you for your response, my answers are added to the Quote.
We found you using Lydis version now.
We have support engineer in charge of Lydis.
I will forward your case to him. He will contact with you ASAP.
12-01-2017 09:06 AM
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