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W56P answering randomly
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DavidDDD Offline
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Post: #1
W56P answering randomly
We have 6 W56P handsets on 2 base stations (3 per base station).
Recently one of them, not always the same one, will auto answer a call on speakerphone. "Auto Answer" is turned off on all the handsets.

The 6 W56P phones, along with 7 desk phones are in the same ring group (6400). In this example one of our handsets on ext 6020 'answered' the call on its own.
"-----KYLE" XXX4208915 [Trunk: vitelity] 8179002000 DIAL 2017-10-16 20:02:24 0:00:00 0:00:00 -
"-----KYLE" XXX4208915 [Trunk: vitelity] 6400 RINGGROUP[6400] 2017-10-16 20:02:24 0:00:00 0:00:00 - Grandstream GXP2160
"-----KYLE" XXX4208915 [Trunk: vitelity] 6010 RINGGROUP[6400] 2017-10-16 20:02:24 0:00:09 0:00:00 - W56P
"-----KYLE" XXX4208915 [Trunk: vitelity] 6021 RINGGROUP[6400] 2017-10-16 20:02:31 0:00:02 0:00:00 - Grandstream GXP2160
"-----KYLE" XXX4208915 [Trunk: vitelity] 6020 RINGGROUP[6400] 2017-10-16 20:02:31 0:00:19 0:00:16 - CALL ANSWERED - W56P
"-----KYLE" XXX4208915 [Trunk: vitelity] 6007 RINGGROUP[6400] 2017-10-16 20:02:31 0:00:02 0:00:00 - Grandstream GXP2160
"-----KYLE" XXX4208915 [Trunk: vitelity] 6007 RINGGROUP[6400] 2017-10-16 20:02:31 0:00:02 0:00:00 - Grandstream GXP2160
"-----KYLE" XXX4208915 [Trunk: vitelity] 6007 RINGGROUP[6400] 2017-10-16 20:02:31 0:00:02 0:00:00 - Grandstream GXP2160
"-----KYLE" XXX4208915 [Trunk: vitelity] 6007 RINGGROUP[6400] 2017-10-16 20:02:31 0:00:02 0:00:00 - Grandstream GXP2160
"-----KYLE" XXX4208915 [Trunk: vitelity] 6007 RINGGROUP[6400] 2017-10-16 20:02:31 0:00:02 0:00:00 - Grandstream GXP2160
"-----KYLE" XXX4208915 [Trunk: vitelity] 6007 RINGGROUP[6400] 2017-10-16 20:02:31 0:00:02 0:00:00 - Grandstream GXP2160
"-----KYLE" XXX4208915 [Trunk: vitelity] 6007 RINGGROUP[6400] 2017-10-16 20:02:31 0:00:02 0:00:00 - Grandstream GXP2160
"-----KYLE" XXX4208915 [Trunk: vitelity] 6000 RINGGROUP[6400] 2017-10-16 20:02:31 0:00:02 0:00:00 - Grandstream GXP2160
"-----KYLE" XXX4208915 [Trunk: vitelity] 6009 RINGGROUP[6400] 2017-10-16 20:02:31 0:00:02 0:00:00 - Grandstream GXP2160
"-----KYLE" XXX4208915 [Trunk: vitelity] ]

Note the duration for ringing desk phones is 2 seconds, except the W56P phones. Ext 6010 is a W56P, didnt answer, but shows 9 seconds duration.
(This post was last modified: 10-17-2017 09:36 PM by DavidDDD.)
10-17-2017 09:31 PM
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Lucia_Yealink Offline
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Posts: 467
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Post: #2
RE: W56P answering randomly
Dear Customer,

The firmware in below link have solved some similar issues, please download and upgrade the base and handset, test and let me know the test result:
http://ftp.yealink.com/?ShareToken=780B3...26ACA70F6A

If the problem still exist, then please kindly help to collect the level 6 syslog, config.bin and pace trace when you reproduce the issue with the abnormal base, we will do further debug.

Please refer to the FAQ below to capture the three files:
http://support.yealink.com/faq/faqInfo?id=313

Best Regards,
Lucia
10-19-2017 12:59 AM
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DavidDDD Offline
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Posts: 3
Joined: Jul 2017
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Post: #3
RE: W56P answering randomly
I deployed the firmware to both base stations and all 6 DECT phones on Saturday, and added them back to the ring group. We have had no recurrences of the handsets answering the phones unexpectedly since then. Normally we would have this happen several times a day. So I think our issue is resolved. I'll report back in a few weeks to confirm the fix has indeed resolved the problem.

Thanks for your help.
(This post was last modified: 10-25-2017 03:23 PM by DavidDDD.)
10-25-2017 03:22 PM
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Lucia_Yealink Offline
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Post: #4
RE: W56P answering randomly
OK, thank you for your reply.
10-26-2017 01:08 AM
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