[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
CP860 does not work connected to PC
Author Message
msc Offline
Junior Member
**

Posts: 7
Joined: Oct 2017
Reputation: 0
Post: #1
CP860 does not work connected to PC
Hi, we have the CP860 conference phone which works great on our VoIP system. The thing is we also use Skype for sharing screens and audio for remote training. I cannot get it to work with a desktop computer with the audio cable provided. No sound!

Thanks
10-06-2017 01:18 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Travis_Yealink Offline
Super Moderator
******

Posts: 171
Joined: Mar 2016
Reputation: 1
Post: #2
RE: CP860 does not work connected to PC
(10-06-2017 01:18 PM)msc Wrote:  Hi, we have the CP860 conference phone which works great on our VoIP system. The thing is we also use Skype for sharing screens and audio for remote training. I cannot get it to work with a desktop computer with the audio cable provided. No sound!

Thanks


Hi,

Do you mean that all other audio can play via CP860, but ONLY Skype couldn't?
May I know after connet the CP860 to the PC, did you see the "PC-Mobile Mode" show up on the screen?

Best Regards,
Yealink_Travis
10-11-2017 10:10 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Travis_Yealink Offline
Super Moderator
******

Posts: 171
Joined: Mar 2016
Reputation: 1
Post: #3
RE: CP860 does not work connected to PC
(10-06-2017 01:18 PM)msc Wrote:  Hi, we have the CP860 conference phone which works great on our VoIP system. The thing is we also use Skype for sharing screens and audio for remote training. I cannot get it to work with a desktop computer with the audio cable provided. No sound!

Thanks

Hi,

I did the test again, and there is no problem if you use Skype, if you want I could record a video for you.
The thing is if the CP860 is "PC-Mobile Mode", if so, then all the audio could output from the CP860.

Yealink_Travis
10-12-2017 09:28 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
msc Offline
Junior Member
**

Posts: 7
Joined: Oct 2017
Reputation: 0
Post: #4
RE: CP860 does not work connected to PC
Thanks Travis

Having the sound coming out of the CP860 is what I am trying to achieve. It does not display pc mode when plugged in. Works fine on a smartphone!

Thanks again
10-17-2017 07:47 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Travis_Yealink Offline
Super Moderator
******

Posts: 171
Joined: Mar 2016
Reputation: 1
Post: #5
RE: CP860 does not work connected to PC
(10-17-2017 07:47 AM)msc Wrote:  Thanks Travis

Having the sound coming out of the CP860 is what I am trying to achieve. It does not display pc mode when plugged in. Works fine on a smartphone!

Thanks again


Hi,

May I know when you plugged smartphone in, does the screen has this prompt?

I attached our user guide for you, and please refer Page128.
BTW, did you test with another PC?

Regrads,
Yealink_Travis


Attached File(s)
.pdf  Yealink_CP860_User_Guide_V81_10.pdf (Size: 4.49 MB / Downloads: 6)
10-18-2017 03:01 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
msc Offline
Junior Member
**

Posts: 7
Joined: Oct 2017
Reputation: 0
Post: #6
RE: CP860 does not work connected to PC
When I plug a smartphone in it does recognise it and displays it on thre lcd screen. I did try connecting my notebook using the same cable and it does not recognise it.

Thanks
10-18-2017 01:41 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Travis_Yealink Offline
Super Moderator
******

Posts: 171
Joined: Mar 2016
Reputation: 1
Post: #7
RE: CP860 does not work connected to PC
(10-18-2017 01:41 PM)msc Wrote:  When I plug a smartphone in it does recognise it and displays it on thre lcd screen. I did try connecting my notebook using the same cable and it does not recognise it.

Thanks


Hi,

This is very strange, may I know what's the operation system of your PC?
In my local test, I am using windows7, and everything works fine.

Is it convenient for you to record a short video to me?
Thanks.

Yealink_Travis
10-19-2017 02:04 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
msc Offline
Junior Member
**

Posts: 7
Joined: Oct 2017
Reputation: 0
Post: #8
RE: CP860 does not work connected to PC
Windows 7 and 10
10-25-2017 04:05 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Travis_Yealink Offline
Super Moderator
******

Posts: 171
Joined: Mar 2016
Reputation: 1
Post: #9
RE: CP860 does not work connected to PC
(10-25-2017 04:05 PM)msc Wrote:  Windows 7 and 10

Hi Sir,

I am not sure what happened on the device.
Would you plesae try to upgrade the firmware to the newest and then factory reset the phone and try again?
Firmware download link:
http://download.support.yealink.com/down...1.0.10.zip

If the issue still exist, please kindly offer us trace files for further analysis as below:
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data(trace files):
http://support.yealink.com/faq/faqInfo?id=311

Regards,
Yealink_Travis
10-25-2017 09:36 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
robertrenninger Offline
Junior Member
**

Posts: 1
Joined: Feb 2022
Reputation: 0
Post: #10
RE: CP860 does not work connected to PC
(10-06-2017 01:18 PM)msc Wrote:  Hi, we have the CP860 conference phone which works great on our VoIP system. The thing is we also use Skype for sharing screens and audio for remote training. I cannot work with a desktop computer with the audio cable provided. No sound!

Thanks

I have tried everything to get my PC860 to connect, never get PC mode. I ended up taping a mic to the top of the phone, and still have no way to get sound into the phone without splicing it to the mic.

Robert
02-12-2022 06:22 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  CP860 Recovery Mode Stuck at Start Updating sentinelace 0 7,646 12-19-2018 02:24 PM
Last Post: sentinelace
  CP860 EoL? njackson 1 9,192 07-10-2018 04:38 PM
Last Post: johnkiniston
  How do you reboot CP860 without unplugging? bitblock 1 9,036 03-30-2018 08:54 PM
Last Post: bitblock
  How do I connect CP860 to monitor system? Breogg 1 9,796 03-19-2018 03:18 PM
Last Post: Aishion_Yealink
  Compatibility CP860 with other SIP Server albani 1 9,081 12-04-2017 03:14 PM
Last Post: jolouis
  Compatibility CP860 with other SIP Server albani 0 6,677 12-04-2017 02:04 AM
Last Post: albani
  Compatibility CP860 with other SIP Server albani 0 6,393 12-04-2017 02:00 AM
Last Post: albani
  CP860 change sensitivity of Microphones universe.noc 9 32,652 08-14-2017 02:45 AM
Last Post: Sas
  Release notes for CP860-37.80.0.30 HaraldL 2 12,752 06-09-2017 03:26 PM
Last Post: HaraldL
  CP860 doesn't boot engine411 8 25,532 02-09-2017 04:39 PM
Last Post: engine411

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication