[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
features.off_hook_answer.enable not working as expected
Author Message
ipcsolutions Offline
Member
***

Posts: 57
Joined: Jun 2015
Reputation: 2
Post: #1
features.off_hook_answer.enable not working as expected
Hi there

I understand that the functionality this parameter provides is to not automatically answer an incoming line upon lifting the handset (and other methods) and a Line key needs to be pressed. This allows for selective lines to be answered rather than the first one ringing on the phone.

The functionality works as expected however if you lift the handset and then put it back down without selecting a line, you hang up the ringing line.

This behaviour is obviously not acceptable and I suspect is a bug.
I am running Firmware 28.81.0.110.

Thanks
Mike
09-23-2017 03:36 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Lucia_Yealink Offline
Super Moderator
******

Posts: 467
Joined: Aug 2016
Reputation: 5
Post: #2
RE: features.off_hook_answer.enable not working as expected
HI Mike,

You are right.
I have test in my side with version 82, and it can work well as you expected.
So please upgrade the firmware to the latest version and test:
http://download.support.yealink.com/down...2.0.20.rom

After that, if the problem still exist, then please provide the level 6 syslog, config.bin and pace trace to us to locate the problem whenyou reproduce the issue.
Refer to the FAQ to collect the three files:
http://support.yealink.com/faq/faqInfo?id=313

Besides, how many phones you have in total? How many of them have the issue?
Does only the T46G have the problem?

Best Regards,
Lucia
09-26-2017 03:44 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
ipcsolutions Offline
Member
***

Posts: 57
Joined: Jun 2015
Reputation: 2
Post: #3
RE: features.off_hook_answer.enable not working as expected
Hmm still not getting replies via email.
Thanks I can confirm the new firmware solves the problem.

Mike
09-26-2017 11:16 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Lucia_Yealink Offline
Super Moderator
******

Posts: 467
Joined: Aug 2016
Reputation: 5
Post: #4
RE: features.off_hook_answer.enable not working as expected
Thank you for you cofirmation.
Hope you everything goes well.
09-27-2017 03:03 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T48U BLF Park Call not working timotel 0 811 09-20-2023 07:20 AM
Last Post: timotel
  Model T42s and T42g, the speakerphone is enable on incoming calls Lissvazquez 6 2,727 07-28-2023 10:27 PM
Last Post: complex1
  Send different codes on keystroke (enable and disable) Marsl84 0 945 04-21-2023 08:15 PM
Last Post: Marsl84
  T48 - DTMF not working when DSS keys are selected Freek Mooij 4 11,029 11-07-2022 12:53 AM
Last Post: rromano
  T43U LDAP Settings Not Working nolto 1 5,030 01-14-2022 07:03 PM
Last Post: nolto
  NAP over Yealink T46 - not working Bernhard77 0 2,851 11-16-2021 09:15 PM
Last Post: Bernhard77
  Phone features not working KenleyHickman 10 18,075 09-14-2020 07:52 PM
Last Post: KenleyHickman
  t48G SFB not working at all now j.pakula 0 3,477 06-22-2020 02:36 PM
Last Post: j.pakula
  Tim&Date Not working Brian1949 4 9,312 03-15-2020 09:11 AM
Last Post: complex1
Exclamation T46S - Call Forward missing from Features Menu on Phone mmoore 1 6,486 01-16-2020 07:41 PM
Last Post: complex1

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication