T41P - Pressing Phone Line to Answer Call

[thenz]

We are looking for some guidance on this issue

A the counter person picks up the handset and answers a call. When he hangs up that call the handset is bouncing and hanging up on the next person who is calling in .

Is there a way to program the phone so when the counter person picks up the receiver he has to push the flashing phone line button to pick up the call?

He would still hang up on the caller when finished by placing the receiver down but when he pick up the receiver to take the next call he would need to press a phone line button to answer the call.

Thanks for your help.

[Aishion_Yealink]

(09-12-2017 05:45 PM)thenz Wrote:  We are looking for some guidance on this issue

A the counter person picks up the handset and answers a call. When he hangs up that call the handset is bouncing and hanging up on the next person who is calling in .

Is there a way to program the phone so when the counter person picks up the receiver he has to push the flashing phone line button to pick up the call?

He would still hang up on the caller when finished by placing the receiver down but when he pick up the receiver to take the next call he would need to press a phone line button to answer the call.

Thanks for your help.

Dear,

Yealink support Answer By Hand feature after V81 version to answer call by press “Answer” soft key, please kindly set with below auto provision parameter:

features.off_hook_answer.enable = 0


It enables or disables the IP phone to answer an incoming call by picking up the handset directly.

0-Disabled

1-Enabled

If it is set to 0 (Disabled), you need to press the corresponding line key, the answer soft key or the OK key to answer an incoming call after picking up the handset.

You can download the firmware in our support web:

   

About how to auto provision, please kindly refer below guide:

http://download.support.yealink.com/down...V81_70.pdf

Any update, please feel free to contact us.

Best Regards
Aishion