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Phone_Support · 09-11-2017 02:40 PM

Our company is experiencing issues with the Yealink T23 and T29G. After an inbound call to one of these Yealink models is placed on hold, pressing a BLF key to dial another extension ends up connecting the caller on hold to the BLF-dialed extension. Has anyone here experienced this?

Current Firmware: T29G 46.81.0.110
T23G 44.81.0.104

***Aishion_Yealink*** · 09-12-2017 08:23 AM

(09-11-2017 02:40 PM)Phone_Support Wrote: Our company is experiencing issues with the Yealink T23 and T29G. After an inbound call to one of these Yealink models is placed on hold, pressing a BLF key to dial another extension ends up connecting the caller on hold to the BLF-dialed extension. Has anyone here experienced this?

Current Firmware: T29G 46.81.0.110
T23G 44.81.0.104

Dear,

Yealink phones support feature “Transfer Mode Via Dsskey”

It configures the DSS key behavior during an active call when user presses the DSS key and the DSS key is configured as a speed dial, transfer or BLF/BLF list key. The default value of the mode is 2-Blind Transfer.

0-New Call
1-Attended Transfer
2-Blind Transfer

Please go Web UI to set the mode as 0-New Call:

Features->Transfer->Transfer Mode via Dsskey

If the issue still exists, would you please reproduce this issue and share us the config.bin file, level 6 syslog and trace that we can debug?

About how to get these files, please refer below FAQ:

http://support.yealink.com/faq/faqInfo?id=311

Best Regards
Aishion

Phone_Support · 09-14-2017 03:41 PM

Thank you. Changing it to "New Call" helped resolve the issue.

Phone_Support · 09-14-2017 08:36 PM

Just out of curiosity. What is the default Transfer via DSSkey mode for the Yealink T21P E2 model?

***Aishion_Yealink*** · 09-15-2017 01:45 AM

(09-14-2017 08:36 PM)Phone_Support Wrote: Just out of curiosity. What is the default Transfer via DSSkey mode for the Yealink T21P E2 model?

Dear,

The defaulte Transfer via DSSkey mode for T21PE2 is 2-Blind Transfer.

Best regards,

Aishion

(09-14-2017 03:41 PM)Phone_Support Wrote: Thank you. Changing it to "New Call" helped resolve the issue.

Dear,

Gald to hear that, and if you have any question, please feel free to contact us.

Best regards,

Aishion

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