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Caller ID on attended transfer
Author Message
tcarter@teklinks.com Offline
Tim Carter
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Posts: 5
Joined: Aug 2016
Reputation: 0
Post: #1
Caller ID on attended transfer
Hello,

I have an issue with caller ID not being passed on attended transfer. It works fine on blind transfer. The phones are T42G,T46G,T48G running XX.80.193.130 firmware. It also does the same on T46S running 66.81.193.110.

Example: Inbound caller to ext 101 receives call from John Doe @ 222-222-2222, transfers (attended) to ext 102, ext 102 receives the call but the display only shows Station 101 as the caller ID. Blind transfer displays the caller ID as John Doe 222-222-2222.

Any ideas?

Thanks,

Tim
08-30-2017 08:39 PM
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Aishion_Yealink Offline
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Posts: 116
Joined: Mar 2017
Reputation: 1
Post: #2
RE: Caller ID on attended transfer
(08-30-2017 08:39 PM)tcarter@teklinks.com Wrote:  Hello,

I have an issue with caller ID not being passed on attended transfer. It works fine on blind transfer. The phones are T42G,T46G,T48G running XX.80.193.130 firmware. It also does the same on T46S running 66.81.193.110.

Example: Inbound caller to ext 101 receives call from John Doe @ 222-222-2222, transfers (attended) to ext 102, ext 102 receives the call but the display only shows Station 101 as the caller ID. Blind transfer displays the caller ID as John Doe 222-222-2222.

Any ideas?

Thanks,

Tim
Dear Tim,

Do you mean after transfer when ext102 are talking with John Doe, the screen on ext102 display ext101 instead of John Doe 222-222-2222, if so, please kindly set below auto provision parameter:

account.x.refresh_remote_id.enable = 1
features.save_init_num_to_history.enable = 1

For more information about auto provision, please refer to below guide:

http://download.support.yealink.com/down...V81_70.pdf

If the issue still exist, please kindly reproduce the issue and offer us trace files about ext102 for further analysis as below:

a. Level 6 syslog
b. PCAP trace
c. Config.bin

You can get the guide from this link to see how to export the issue data:

http://support.yealink.com/faq/faqInfo?id=311

Any misunderstandings, please feel free to contact us.

Best Regards
Aishion
08-31-2017 02:30 PM
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tcarter@teklinks.com Offline
Tim Carter
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Posts: 5
Joined: Aug 2016
Reputation: 0
Post: #3
RE: Caller ID on attended transfer
Thank you Aishion! That did correct the issue. Have a great day!
09-01-2017 02:07 PM
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Aishion_Yealink Offline
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Posts: 116
Joined: Mar 2017
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Post: #4
RE: Caller ID on attended transfer
(09-01-2017 02:07 PM)tcarter@teklinks.com Wrote:  Thank you Aishion! That did correct the issue. Have a great day!

Dear Tim,

Gald to hear that and my pleasure. It's my honor to work with you.

​If you have another question, please feel free to create a new ticket to contact us.
-----------------------------------------Important Notification May Need Your Attention------------------------------------------------------------
Dear Yealink Cusotmer,
 
To Provide better technical support Service and best support experience, Yealink decide to open Yealink Ticket system service (https://ticket.yealink.com )to Yealink customers. and glad to inform you it’s ready now!
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Best Regards
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​----------------------------------------------------------------------------------------------------------------------------------------------------------------
09-04-2017 03:23 AM
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Catherine33 Offline
Junior Member
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Posts: 1
Joined: Oct 2017
Reputation: 0
Post: #5
RE: Caller ID on attended transfer
I am having this same problem with T56A and T58A phones..

I tried your suggestion of
account.x.refresh_remote_id.enable = 1
features.save_init_num_to_history.enable = 1

uploading it manually through Settings -> Configuration -> Upload File

Here are the entries I added to the configuration file I downloaded:

account.1.refresh_remote_id.enable = 1
account.2.refresh_remote_id.enable = 1
account.3.refresh_remote_id.enable = 1
account.4.refresh_remote_id.enable = 1
account.5.refresh_remote_id.enable = 1
account.6.refresh_remote_id.enable = 1
account.7.refresh_remote_id.enable = 1
account.8.refresh_remote_id.enable = 1
account.9.refresh_remote_id.enable = 1
account.10.refresh_remote_id.enable = 1
account.11.refresh_remote_id.enable = 1
account.12.refresh_remote_id.enable = 1
account.13.refresh_remote_id.enable = 1
account.14.refresh_remote_id.enable = 1
account.15.refresh_remote_id.enable = 1
account.16.refresh_remote_id.enable = 1

features.save_init_num_to_history.enable = 1

Then I uploaded it with the additional lines.

But no success!

Please tell me how to fix this!


(08-31-2017 02:30 PM)Aishion_Yealink Wrote:  
(08-30-2017 08:39 PM)tcarter@teklinks.com Wrote:  Hello,

I have an issue with caller ID not being passed on attended transfer. It works fine on blind transfer. The phones are T42G,T46G,T48G running XX.80.193.130 firmware. It also does the same on T46S running 66.81.193.110.

Example: Inbound caller to ext 101 receives call from John Doe @ 222-222-2222, transfers (attended) to ext 102, ext 102 receives the call but the display only shows Station 101 as the caller ID. Blind transfer displays the caller ID as John Doe 222-222-2222.

Any ideas?

Thanks,

Tim
Dear Tim,

Do you mean after transfer when ext102 are talking with John Doe, the screen on ext102 display ext101 instead of John Doe 222-222-2222, if so, please kindly set below auto provision parameter:

account.x.refresh_remote_id.enable = 1
features.save_init_num_to_history.enable = 1

For more information about auto provision, please refer to below guide:

http://download.support.yealink.com/down...V81_70.pdf

If the issue still exist, please kindly reproduce the issue and offer us trace files about ext102 for further analysis as below:

a. Level 6 syslog
b. PCAP trace
c. Config.bin

You can get the guide from this link to see how to export the issue data:

http://support.yealink.com/faq/faqInfo?id=311

Any misunderstandings, please feel free to contact us.

Best Regards
Aishion
10-27-2017 12:01 AM
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Scott311 Offline
Junior Member
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Posts: 17
Joined: May 2017
Reputation: 0
Post: #6
RE: Caller ID on attended transfer
Hi Aishion,

We have this same issue, I have added those parameters but the caller ID is still not handed off during the transfer.

I followed the steps to gather the PCAP, Config.bin and SYSLOG.

Can I send those two you,. I did reboot the T48S prior to the test. Thanks.

(09-01-2017 02:07 PM)tcarter@teklinks.com Wrote:  Thank you Aishion! That did correct the issue. Have a great day!

What Firmware version are you using? Thanks.
(This post was last modified: 12-21-2017 05:13 PM by Scott311.)
12-21-2017 04:41 PM
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PC112 Köln-Süd Offline
Junior Member
**

Posts: 3
Joined: Feb 2018
Reputation: 0
Post: #7
RE: Caller ID on attended transfer
In our Case the Issue also had not been fixed by adding the Parameters.
Maybe it only works with a specific FW Version?
Or did we made an mistake applying this fix?
We just uploaded the two Parameter lines in an CFG File using the
autprov. Function.
Was it right?
Or anything else to do?
Erol
PC112.de
(This post was last modified: 02-22-2018 12:31 PM by PC112 Köln-Süd.)
02-22-2018 12:09 PM
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tcarter@teklinks.com Offline
Tim Carter
**

Posts: 5
Joined: Aug 2016
Reputation: 0
Post: #8
RE: Caller ID on attended transfer
(12-21-2017 04:41 PM)Scott311 Wrote:  Hi Aishion,

We have this same issue, I have added those parameters but the caller ID is still not handed off during the transfer.

I followed the steps to gather the PCAP, Config.bin and SYSLOG.

Can I send those two you,. I did reboot the T48S prior to the test. Thanks.

(09-01-2017 02:07 PM)tcarter@teklinks.com Wrote:  Thank you Aishion! That did correct the issue. Have a great day!

What Firmware version are you using? Thanks.
66.81.193.110
02-22-2018 03:11 PM
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PC112 Köln-Süd Offline
Junior Member
**

Posts: 3
Joined: Feb 2018
Reputation: 0
Post: #9
RE: Caller ID on attended transfer
We would be very pleased if Support would answer.

Our Customer forces us to replace all the Yealink phones if this issue could not be fixed[/align] soon.
02-23-2018 09:35 AM
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CEPM Nate Offline
Junior Member
**

Posts: 3
Joined: Feb 2018
Reputation: 0
Post: #10
RE: Caller ID on attended transfer
PC112, did you confirm that the lines are actually added to the config? (Export config file to check)
03-02-2018 06:01 PM
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