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Problem with Custom Softkeys while Talking
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jacobj Offline
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Post: #1
Problem with Custom Softkeys while Talking
We activated Custom Softkeys for our T46Gs and having problems with the keys for call ins while we are on talk now.

Without custom softkeys the keys switch automatically to Call in keys (Answer, Forward, Silence, Reject) while talking with another number.

With custom softkeys activated it stays on the keys for On Talk (Transfer, Hold, Conference, Cancel).

Is it possible have an automatic switch for custom softkeys as well?
08-15-2017 03:06 PM
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Johnson_Yealink Offline
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Post: #2
RE: Problem with Custom Softkeys while Talking
Dear Customer,

This is Johnson from Yealink technical support team. Nice to work with you.
For this issue, would you please provide config.bin file for me.
Then I will reproduce this issue on local.

How to export config.bin file on Yealink IP phone, please refer to below link.
http://support.yealink.com/faq/faqInfo?id=313

BR
Johnson
08-16-2017 03:40 AM
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jacobj Offline
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Post: #3
RE: Problem with Custom Softkeys while Talking
Hi Johnson,

I sent you an email with config file enclosed.
Tried a scond time hoping you get the the message.

Regards Jacob
08-16-2017 09:09 AM
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Johnson_Yealink Offline
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Post: #4
RE: Problem with Custom Softkeys while Talking
Dear Customer,

Now I don't received your email.
For this issue, I advise you send an email to support@yealink.com;

Beside,you can see "attachments" on below side, please add this config,bin file for
us.

BR
Johnson
08-28-2017 05:53 AM
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