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Yealink T48 Cant pickup call from BLF
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support_voxia Offline
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Post: #1
Yealink T48 Cant pickup call from BLF
Hello Yeanlink Support,

We applied on yealinkT48 BLF option to pickup call (see attached file_1), when he press to pickup call instead of *88502 it reads it as = " -- Executing [*88510381510@t-381:2] Hangup("SIP/381502-0006660a", "") in new stack"

We also tried *88, but gets error (cant dial)


please help solve issue, big client

thx


Attached File(s) Thumbnail(s)
   
08-09-2017 02:09 PM
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Kevin_Yealink Offline
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Post: #2
RE: Yealink T48 Cant pickup call from BLF
(08-09-2017 02:09 PM)support_voxia Wrote:  Hello Yeanlink Support,

We applied on yealinkT48 BLF option to pickup call (see attached file_1), when he press to pickup call instead of *88502 it reads it as = " -- Executing [*88510381510@t-381:2] Hangup("SIP/381502-0006660a", "") in new stack"

We also tried *88, but gets error (cant dial)


please help solve issue, big client

thx

hi

If you don't set DSSkey to pick up, just press *88500, can it pick up this call?
Please also help check what's the Direct Pick Up code with your server provider.

Best Regards,
Kevin
08-11-2017 09:15 AM
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support_voxia Offline
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Post: #3
RE: Yealink T48 Cant pickup call from BLF
(08-11-2017 09:15 AM)Kevin_Yealink Wrote:  
(08-09-2017 02:09 PM)support_voxia Wrote:  Hello Yeanlink Support,

We applied on yealinkT48 BLF option to pickup call (see attached file_1), when he press to pickup call instead of *88502 it reads it as = " -- Executing [*88510381510@t-381:2] Hangup("SIP/381502-0006660a", "") in new stack"

We also tried *88, but gets error (cant dial)


please help solve issue, big client

thx

hi

If you don't set DSSkey to pick up, just press *88500, can it pick up this call?
Please also help check what's the Direct Pick Up code with your server provider.

*8 = call pickup.
but other yealink (see attached file for yealink T22 which works, we tried also *88 did not work)
works.

SSH from pbx :
"
== agi://127.0.0.1: [1502624454.760365] '*8' is not in DID database, continuing ...
== agi://127.0.0.1: [1502624454.760365] Set limit - 20
== agi://127.0.0.1: [1502624454.760365] Limit not exceeded (4 < 20) for localextensions
== agi://127.0.0.1: [1502624454.760365] Set limit - 6
== agi://127.0.0.1: [1502624454.760365] Limit not exceeded (1 < 6) for 113_out
== agi://127.0.0.1: [1502624454.760365] Re-Setting CallerID to 'Agencies Sales <385113>' ...
-- AGI Script Executing Application: (Set) Options: (CALLERID(all)=Agencies Sales <385113>)
== agi://127.0.0.1: [1502624454.760365] Setting ANI for CDRs ...
-- AGI Script Executing Application: (Set) Options: (CALLERID(ani)=113)
== agi://127.0.0.1: [1502624454.760365] Set limit - 9999
== agi://127.0.0.1: [1502624454.760365] Limit not exceeded (1 < 9999) for special_in
== agi://127.0.0.1: [1502624454.760365] Call Pickup enabled
-- AGI Script Executing Application: (UserEvent) Options: (AGICallCounterBlockAnswer,Uniqueid: 1502624454.760365,Tenant: 385)
== agi://127.0.0.1: [1502624454.760365] Closing MySQL socket ...
-- AGI Script Executing Application: (Pickup) Options: (385*59@PTMARK)
"

do you need packet from yealink too?

please help

thx



Best Regards,
Kevin


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08-13-2017 11:43 AM
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support_voxia Offline
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Post: #4
RE: Yealink T48 Cant pickup call from BLF
please help!!!

thx
08-15-2017 08:52 AM
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support_voxia Offline
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Post: #5
RE: Yealink T48 Cant pickup call from BLF
No one Can help??

I put same extension on yealink T26 pickup works.

I dont know why but on T48 it addes the tenant number, instead of dailing *88562 its dialing *88381562

i attached PCAP of both calls (one that work and one that doesnt)

PLEASE HELP SOLVE ISSUE ITS IMPORTANT FOR CUSTOMER


Attached File(s)
.pcap  35.81.18.1_12_36_57.pcap (Size: 168.84 KB / Downloads: 0)
.pcap  6.72.18.5_9_48_33.pcap (Size: 80.54 KB / Downloads: 0)
08-17-2017 10:02 AM
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Asanka Offline
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Post: #6
RE: Yealink T48 Cant pickup call from BLF
Are you using Asterisk? If so, what are the extension numbers? What's your direct pickup code?

Usually with Asterisk, you put the extension number in the value field and "**" in the extension field.

AsankG
Corp VoIP
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08-18-2017 01:15 AM
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