[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Key assignment DTMF
Author Message
Michael J Offline
Junior Member
**

Posts: 3
Joined: Aug 2017
Reputation: 0
Post: #1
Key assignment DTMF
We are using T21P E2 handsets, I have set them up to use DTMF. When testing the numeric keys tha work from 0 - 9, the * and # keys are registered as 0. Is there any way of changing this?
08-04-2017 02:11 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Karl_Yealink Offline
Super Moderator
******

Posts: 673
Joined: Apr 2015
Reputation: 5
Post: #2
RE: Key assignment DTMF
(08-04-2017 02:11 PM)Michael J Wrote:  We are using T21P E2 handsets, I have set them up to use DTMF. When testing the numeric keys tha work from 0 - 9, the * and # keys are registered as 0. Is there any way of changing this?
Can you tell me what DTMF type do you choose?
And how do you test the numeric keys?

If possible, please help us to cature the trace files.
We can check more from them.
FAQ: http://support.yealink.com/faq/faqInfo?id=313
08-07-2017 05:55 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Michael J Offline
Junior Member
**

Posts: 3
Joined: Aug 2017
Reputation: 0
Post: #3
RE: Key assignment DTMF
(08-07-2017 05:55 AM)Karl Wrote:  
(08-04-2017 02:11 PM)Michael J Wrote:  We are using T21P E2 handsets, I have set them up to use DTMF. When testing the numeric keys tha work from 0 - 9, the * and # keys are registered as 0. Is there any way of changing this?
Can you tell me what DTMF type do you choose?
And how do you test the numeric keys?

If possible, please help us to cature the trace files.
We can check more from them.
FAQ: http://support.yealink.com/faq/faqInfo?id=313

Hi Karl and thank you for the feedback, the company that hosts the VOIP system has a number that you contact to test the dtmf keystroke which gives you voice feedback as you type the key. I am using RFC2833+SIP Info as it works.

I have done the log and attached it.



Michael


Attached File(s)
.tar  allconfig.tar (Size: 894 KB / Downloads: 1)
08-07-2017 07:29 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Michael J Offline
Junior Member
**

Posts: 3
Joined: Aug 2017
Reputation: 0
Post: #4
RE: Key assignment DTMF
(08-07-2017 07:29 AM)Michael J Wrote:  
(08-07-2017 05:55 AM)Karl Wrote:  
(08-04-2017 02:11 PM)Michael J Wrote:  We are using T21P E2 handsets, I have set them up to use DTMF. When testing the numeric keys tha work from 0 - 9, the * and # keys are registered as 0. Is there any way of changing this?
Can you tell me what DTMF type do you choose?
And how do you test the numeric keys?

If possible, please help us to cature the trace files.
We can check more from them.
FAQ: http://support.yealink.com/faq/faqInfo?id=313

Hi Karl and thank you for the feedback, the company that hosts the VOIP system has a number that you contact to test the dtmf keystroke which gives you voice feedback as you type the key. I am using RFC2833+SIP Info as it works.

I have done the log and attached it.



Michael

Hi

Any feedback on this issue?

Michael
08-14-2017 12:08 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Karl_Yealink Offline
Super Moderator
******

Posts: 673
Joined: Apr 2015
Reputation: 5
Post: #5
RE: Key assignment DTMF
(08-14-2017 12:08 PM)Michael J Wrote:  
(08-07-2017 07:29 AM)Michael J Wrote:  
(08-07-2017 05:55 AM)Karl Wrote:  
(08-04-2017 02:11 PM)Michael J Wrote:  We are using T21P E2 handsets, I have set them up to use DTMF. When testing the numeric keys tha work from 0 - 9, the * and # keys are registered as 0. Is there any way of changing this?
Can you tell me what DTMF type do you choose?
And how do you test the numeric keys?

If possible, please help us to cature the trace files.
We can check more from them.
FAQ: http://support.yealink.com/faq/faqInfo?id=313

Hi Karl and thank you for the feedback, the company that hosts the VOIP system has a number that you contact to test the dtmf keystroke which gives you voice feedback as you type the key. I am using RFC2833+SIP Info as it works.

I have done the log and attached it.



Michael

Hi

Any feedback on this issue?

Michael
Hi Michael,

I check the file, the can saw the phone send wrong DTMF via RTP packet(RFC2833), but the SIP info send correct DTMF.

So if you choose SIP info only. Or upgrade the firmware to latest one.
I test the latest one, it can work well.
You can download the firmware from the link below.
Link: http://download.support.yealink.com/down....0.110.zip
08-25-2017 09:30 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Random DTMF Tones rloalbo 13 62,159 07-28-2015 04:25 AM
Last Post: fredolaz
Exclamation Annoying DTMF Tone tlc 2 10,177 06-13-2014 10:54 PM
Last Post: tlc
  T28P DTMF long tone in-call config? oxidation 2 14,414 12-28-2012 01:55 PM
Last Post: Yealink Support

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication