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YeaLink wireless handsets are the worst
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farrago Offline
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Posts: 2
Joined: Jul 2017
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Post: #1
YeaLink wireless handsets are the worst
I need to call out and my handset says "Initializing Data". I reset the base. Nothing helps. I don't have time for this and this has been a constant struggle! We've swapped out equipment. Moved the bases around many times. Nothing helps.
07-26-2017 03:45 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,287
Joined: Jan 2014
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Post: #2
RE: YeaLink wireless handsets are the worst
Hi,

Sorry to hear you have issues with the W52P DECT phone.
Please make sure you are running the latest firmware in base and handset(s)
After the firmware upgrade please reset the base to factory default, provisioning it and test again.
http://download.support.yealink.com/down...3.0.40.zip
http://download.support.yealink.com/down...3.0.30.zip

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
07-26-2017 05:53 PM
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Lucia_Yealink Offline
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Posts: 467
Joined: Aug 2016
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Post: #3
RE: YeaLink wireless handsets are the worst
Yes, please follow up the suggestion of the Complex first.

Also, i want to know, after you reset the phone, you register the account again, and the handset will show "Initializing Data" immediately? Or even you do not register the account and handset, will it show this?

Besides,how many phones in you side? And how many of them have the issue?

Best Regards
Lucia
07-27-2017 07:45 AM
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