SOLVED: BToE Connector connection lost

[MartijnH]

Hello,

We are experiencing the following issue:

We are using the BToE connector with Skype for Business. The connector randomly disconnects the connection with the phone.
At this point we have to manually enable the BToE option in the phone and pair the BToE connector.
We are using notebooks which are connected through WiFi but are on the same network as the phones.
Also when using the ethernet port on the phone the same issue occur.

Phone type: Yealink T46G (Skype for Business Edition)
Firmware: 28.8.1.65
SIP Platform: Microsoft Cloud PBX
Desktop client: Skype for Business
BToE Connector: 3.0.0.32

[Karl_Yealink]

Hi,

Please help us to get the log and config.bin file from phone and log via BToe tool.

In phone, please access web interfce->configuration, set Global log Level and Btoe Log Level to 6 firstly.
About log of Btoe tool, you can know the method via this link: https://support.office.com/en-gb/article...n-GB&ad=GB

After setting, if face this issue, please export the phone log and Btoe log, we will check more from them.
And you can export the config.bin file from same webpage of phone.
Please export the file via Export or Import Configuration option.

Meanwhile, can I know how many phone are you using now? Is there other SFB phones?

[MartijnH]

Let me described our problem in more detail.

We are using 3x T46G SfB phones.
These are running the latest firmware.

Before the BtoE Connector can be used on the computer the BtoE function on the phone must be enabled. This can be done on the phone menu or webinterface.

Problem: Every day we have to re-enable the BtoE function on the phone again because it disable itself again. This also randomly happens between business hours which is very annoying.

It looks like the phone doesn't save the option or some kind ?
Are there more people having this issues ?

[MartijnH]

The problem has beeing solved.
It was a setting in Skype for Business (please see the attached image)

EnableBetterTogetherOverEthernet was set to: False instead of True.
Also the LocalProvisioningServerUser was incorrect. It was set to PlcmSpIp and should be: Yealink.

After adjusting these settings and rebooting the phones the BtoE is enabled at phone startup instead of enabling it manually.

[Eric.cfcs]

Can you explain how to make these setting corrections?

(08-02-2017 11:45 AM)MartijnH Wrote:  The problem has beeing solved.
It was a setting in Skype for Business (please see the attached image)

EnableBetterTogetherOverEthernet was set to: False instead of True.
Also the LocalProvisioningServerUser was incorrect. It was set to PlcmSpIp and should be: Yealink.

After adjusting these settings and rebooting the phones the BtoE is enabled at phone startup instead of enabling it manually.

[R. Brandon]

(08-09-2017 02:57 PM)Eric.cfcs Wrote:  Can you explain how to make these setting corrections?

Eric,

Each time your phone provisions w/ SFB it turns off which is why you continually re-enable on the phone. BToE is something that has to be enabled on your S4B Online tenant via PowerShell. It's disabled by default.

Enable it in your S4B Online tenant via PowerShell and wait 5 - 10 min and it should enable it on the phone. Please see link below To enable via PowerShell

https://technet.microsoft.com/en-us/libr...29497.aspx

(08-02-2017 11:45 AM)MartijnH Wrote:  The problem has beeing solved.
It was a setting in Skype for Business (please see the attached image)

EnableBetterTogetherOverEthernet was set to: False instead of True.
Also the LocalProvisioningServerUser was incorrect. It was set to PlcmSpIp and should be: Yealink.

After adjusting these settings and rebooting the phones the BtoE is enabled at phone startup instead of enabling it manually.