cant see voicemail caller ID

[deutschnaftyula]

on the newer phones like T27G with FW 81.x we cant see the caller ID name and number who left the VM when listing to the VM,

anyone has an idea what we could have wrong? (ALL older phones its working good)

[Lucia_Yealink]

Dear Sir,

May i know which firmware version can see the caller ID name and number? Can you provide a screenshot for me?
As i do a test locally, and it can not show as you said.
So please check the information for me. Thank you.

Best Regards
Lcuia

[kogarahchiro]

I'm also having this problem - I'm unable to see the caller ID on screen when listening to voicemails using the handset.
How do I activate this feature?
T48S
Firmware Version 66.83.0.35
Hardware Version 65.0.0.2.0.0.0