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W56H Ringtone
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Pettis Offline
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Post: #1
W56H Ringtone
Is there any way to configure the phone to use the ringtone that we manually set rather than what the PBX is telling the phone to use?

We have a W56H and right now the phone calls that ring the business phone number triggers a hunt group which then calls four phones. I looked every where in the host PBX settings to adjust the ring tone and could not find a setting.

When I go to adjust the ringtone manually it saves correct but it is the wrong ringtone being played when ringing. We did change the DID ringtone which does work.
06-16-2017 08:50 PM
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complex1 Offline
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RE: W56H Ringtone
Pettis Wrote:Is there any way to configure the phone to use the ringtone that we manually set rather than what the PBX is telling the phone to use?

A PBX can not tell the handset which ring tone it must use, because the W56P/H does not have such mechanism.

Ring tones are used to indicate incoming calls. You can distinguish between an internal (intercom) and external call by the ring tone. When receiving an incoming call, the handset rings the specified ring tone.
Please read Page 34 of the W56P User Guide
http://download.support.yealink.com/down...V80_15.pdf

Kind regards,
Frank.

Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
06-17-2017 09:27 AM
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Pettis Offline
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RE: W56H Ringtone
(06-17-2017 09:27 AM)complex1 Wrote:  
Pettis Wrote:Is there any way to configure the phone to use the ringtone that we manually set rather than what the PBX is telling the phone to use?

A PBX can not tell the handset which ring tone it must use, because the W56P/H does not have such mechanism.

Ring tones are used to indicate incoming calls. You can distinguish between an internal (intercom) and external call by the ring tone. When receiving an incoming call, the handset rings the specified ring tone.
Please read Page 34 of the W56P User Guide
http://download.support.yealink.com/down...V80_15.pdf

So the answer to why the phone rings a different ringtone than what is selected???
06-21-2017 08:01 PM
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