New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Call forwarding with SIP devices Yealink and Cisco Call Manager CUCM
Author Message
joao.schlemm Offline
Junior Member
**

Posts: 6
Joined: Jul 2016
Reputation: 0
Post: #1
Call forwarding with SIP devices Yealink and Cisco Call Manager CUCM
Hey there,

We started use of Yealink Terminals with Cisco CUCM with some sucess. Everything goes fine until when we need to enable forwarding calls from a SIP terminal Yealink T19 E2 model (firmware 53.81.0.110) or W5P model (firmware 25.73.0.40). The problem is that when we do the deviation the call does not progress, tells that the number does not exist, despite the number is correct.
The phones are registered correctly on the CISCO Call Manager (CUCM version 6.2.24096-2).
Thanks in advance,

Regards
05-29-2017 03:11 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Kevin_Yealink Offline
Administrator
*******

Posts: 199
Joined: Jul 2016
Reputation: 2
Post: #2
RE: Call forwarding with SIP devices Yealink and Cisco Call Manager CUCM
(05-29-2017 03:11 PM)joao.schlemm Wrote:  Hey there,

We started use of Yealink Terminals with Cisco CUCM with some sucess. Everything goes fine until when we need to enable forwarding calls from a SIP terminal Yealink T19 E2 model (firmware 53.81.0.110) or W5P model (firmware 25.73.0.40). The problem is that when we do the deviation the call does not progress, tells that the number does not exist, despite the number is correct.
The phones are registered correctly on the CISCO Call Manager (CUCM version 6.2.24096-2).
Thanks in advance,

Regards

Hi

For the issue, when you call directly, i think it work well, right?

I'm afraid that the issue was caused by compatibility. As you know, Cisco use private protocol.
To solve this issue, i need pacp,syslog,config.bin files to do more troubleshooting. You can refer to the FAQ: http://support.yealink.com/faq/faqInfo?id=311
I also need your help to export syslog,pacp from cisco side.

May i know how many phones in your side? Is there new projects if you pass testing yealink with cisco?

BR
Kevin
06-02-2017 04:17 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
joao.schlemm Offline
Junior Member
**

Posts: 6
Joined: Jul 2016
Reputation: 0
Post: #3
RE: Call forwarding with SIP devices Yealink and Cisco Call Manager CUCM
(06-02-2017 04:17 PM)Kevin_Yealink Wrote:  
(05-29-2017 03:11 PM)joao.schlemm Wrote:  Hey there,

We started use of Yealink Terminals with Cisco CUCM with some sucess. Everything goes fine until when we need to enable forwarding calls from a SIP terminal Yealink T19 E2 model (firmware 53.81.0.110) or W5P model (firmware 25.73.0.40). The problem is that when we do the deviation the call does not progress, tells that the number does not exist, despite the number is correct.
The phones are registered correctly on the CISCO Call Manager (CUCM version 6.2.24096-2).
Thanks in advance,

Regards

Hi

For the issue, when you call directly, i think it work well, right?

I'm afraid that the issue was caused by compatibility. As you know, Cisco use private protocol.
To solve this issue, i need pacp,syslog,config.bin files to do more troubleshooting. You can refer to the FAQ: http://support.yealink.com/faq/faqInfo?id=311
I also need your help to export syslog,pacp from cisco side.

May i know how many phones in your side? Is there new projects if you pass testing yealink with cisco?

BR
Kevin

Hello Kevin,
You are right, everything works very well, despite the call forwarding and also the Music on Hold (but we can survive without the last for a while!) Wink
By the way, Cisco Call Manager can handle Third party phones as well with their own phones. Features like Transfer, Hold, Conference, Auto Redial, LDAP works like a charm!
Recently we approve Yealink T19 E2 Phones as the alternative to the Cisco basic Phones. In our environment we have something like 3.000 IP phones and other 4.000 conventional TDM, that we are planing to migrate in the next years with the new projects.

Attached are the two cenarios, the first with a normal call (Ext. 7235 call to Ext. 5065) and the other with the Call Forward feature activated (Ext. 6321 call to Ext. 7235 forwarded to Ext. 5065). As we can see, the Yealink handle well with the transfer, but when activate the Call Forward, the Cisco Call Manager answer is "Call cannot be completed as dialed", like the number does not exist (we tried with all possible combination, but with no sucess!). About the Cisco syslog, pacp we can provide as soon as we build the lab.

Thanks in advance,

Best Regards


Attached File(s)
.zip  Yealink T19 E2.zip (Size: 390.36 KB / Downloads: 2)
06-05-2017 11:58 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
joao.schlemm Offline
Junior Member
**

Posts: 6
Joined: Jul 2016
Reputation: 0
Post: #4
RE: Call forwarding with SIP devices Yealink and Cisco Call Manager CUCM
(06-02-2017 04:17 PM)Kevin_Yealink Wrote:  
(05-29-2017 03:11 PM)joao.schlemm Wrote:  Hey there,

We started use of Yealink Terminals with Cisco CUCM with some sucess. Everything goes fine until when we need to enable forwarding calls from a SIP terminal Yealink T19 E2 model (firmware 53.81.0.110) or W5P model (firmware 25.73.0.40). The problem is that when we do the deviation the call does not progress, tells that the number does not exist, despite the number is correct.
The phones are registered correctly on the CISCO Call Manager (CUCM version 6.2.24096-2).
Thanks in advance,

Regards

Hi

For the issue, when you call directly, i think it work well, right?

I'm afraid that the issue was caused by compatibility. As you know, Cisco use private protocol.
To solve this issue, i need pacp,syslog,config.bin files to do more troubleshooting. You can refer to the FAQ: http://support.yealink.com/faq/faqInfo?id=311
I also need your help to export syslog,pacp from cisco side.

May i know how many phones in your side? Is there new projects if you pass testing yealink with cisco?

BR
Kevin

Hello Kevin,
You are right, everything works very well, despite the call forwarding and also the Music on Hold (but we can survive without the last for a while!) Wink
By the way, Cisco Call Manager can handle Third party phones as well with their own phones. Features like Transfer, Hold, Conference, Auto Redial, LDAP works like a charm!
Recently we approve Yealink T19 E2 Phones as the alternative to the Cisco basic Phones. In our environment we have something like 3.000 IP phones and other 4.000 conventional TDM, that we are planing to migrate in the next years with the new projects.

Attached are the two cenarios, the first with a normal call (Ext. 7235 call to Ext. 5065) and the other with the Call Forward feature activated (Ext. 6321 call to Ext. 7235 forwarded to Ext. 5065). As we can see, the Yealink handle well with the transfer, but when activate the Call Forward, the Cisco Call Manager answer is "Call cannot be completed as dialed", like the number does not exist (we tried with all possible combination, but with no sucess!). About the Cisco syslog, pacp we can provide as soon as we build the lab.

Thanks in advance,

Best Regards


Attached File(s)
.zip  Yealink T19 E2.zip (Size: 390.36 KB / Downloads: 1)
06-05-2017 12:01 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
joao.schlemm Offline
Junior Member
**

Posts: 6
Joined: Jul 2016
Reputation: 0
Post: #5
RE: Call forwarding with SIP devices Yealink and Cisco Call Manager CUCM
Hello Kevin,
You are right, everything works very well, despite the call forwarding and also the Music on Hold (but we can survive without the last for a while!) Wink
By the way, Cisco Call Manager can handle Third party phones as well with their own phones. Features like Transfer, Hold, Conference, Auto Redial, LDAP works like a charm!
Recently we approve Yealink T19 E2 Phones as the alternative to the Cisco basic Phones. In our environment we have something like 3.000 IP phones and other 4.000 conventional TDM, that we are planing to migrate in the next years with the new projects.
Attached are the two cenarios, the first with a normal call (Ext. 7235 call to Ext. 5065) and the other with the Call Forward feature activated (Ext. 6321 call to Ext. 7235 forwarded to Ext. 5065). As we can see, the Yealink handle well with the transfer, but when activate the Call Forward, the Cisco Call Manager answer is "Call cannot be completed as dialed", like the number does not exist (we tried with all possible combination, but with no sucess!). About the Cisco syslog, pacp we can provide as soon as we build the lab.

Thanks in advance,


Attached File(s)
.zip  Yealink T19 E2.zip (Size: 390.36 KB / Downloads: 4)
(This post was last modified: 06-05-2017 12:16 PM by joao.schlemm.)
06-05-2017 12:15 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Kevin_Yealink Offline
Administrator
*******

Posts: 199
Joined: Jul 2016
Reputation: 2
Post: #6
RE: Call forwarding with SIP devices Yealink and Cisco Call Manager CUCM
(06-05-2017 12:15 PM)joao.schlemm Wrote:  Hello Kevin,
You are right, everything works very well, despite the call forwarding and also the Music on Hold (but we can survive without the last for a while!) Wink
By the way, Cisco Call Manager can handle Third party phones as well with their own phones. Features like Transfer, Hold, Conference, Auto Redial, LDAP works like a charm!
Recently we approve Yealink T19 E2 Phones as the alternative to the Cisco basic Phones. In our environment we have something like 3.000 IP phones and other 4.000 conventional TDM, that we are planing to migrate in the next years with the new projects.
Attached are the two cenarios, the first with a normal call (Ext. 7235 call to Ext. 5065) and the other with the Call Forward feature activated (Ext. 6321 call to Ext. 7235 forwarded to Ext. 5065). As we can see, the Yealink handle well with the transfer, but when activate the Call Forward, the Cisco Call Manager answer is "Call cannot be completed as dialed", like the number does not exist (we tried with all possible combination, but with no sucess!). About the Cisco syslog, pacp we can provide as soon as we build the lab.

Thanks in advance,

Hello friend

Thanks for those files with information. From the files, i can see that:
6321 call 7235, 7235 reply 302 with 5065 number.
Now we can't see wht 6321 don't invite 5065 after 302. So please help test again and export pacp,syslog,config.bin from 6321/7235/5065 and cisco server side.

I need all files from the all party, then i can know which part have this issue.
For the new projects, can you share me about it? May i know do you ever contact with yealink sales? Can you tell me your plan?

Maybe we can contact via personal email kevin@yealink.com if you don't share private information on forums.

BR
Kevin
06-07-2017 02:06 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
joao.schlemm Offline
Junior Member
**

Posts: 6
Joined: Jul 2016
Reputation: 0
Post: #7
RE: Call forwarding with SIP devices Yealink and Cisco Call Manager CUCM
Hello Kevin,
Thanks for your reply.
I send the information in your email.
Regards,
06-07-2017 06:16 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
MarkLReed Offline
Junior Member
**

Posts: 1
Joined: Aug 2018
Reputation: 0
Post: #8
RE: Call forwarding with SIP devices Yealink and Cisco Call Manager CUCM
I know this is old, but did you end up getting this working? I am having the exact same issue. I have tried a couple of things but haven't been able to get it working yet.
08-03-2018 08:03 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  MoH with Yealink T2X Phones Headon_Support 2 8,640 04-19-2019 02:27 AM
Last Post: Helia_Dar
  Yealink T27G Not Working With 802.1x Auth After 3cx v14 to v15.5 Upgrade KM Tire IT Support 1 922 10-18-2018 05:06 PM
Last Post: KM Tire IT Support
Photo Yealink T21P E2 displays VIA and FROM headers on incoming call DmitryTsyganov 1 1,251 07-12-2018 07:28 PM
Last Post: johnkiniston
  Yealink Phones + OpenVPN Ramkumar 0 991 05-28-2018 06:14 AM
Last Post: Ramkumar
  Yealink keep several connections open to outbound proxies DmitryTsyganov 8 4,205 05-07-2018 03:23 PM
Last Post: DmitryTsyganov
  T21P-E2 sends a CANCEL to put a call in hold Diego Juan 0 980 03-23-2018 02:52 PM
Last Post: Diego Juan
  Call Queue not working with the Grandstream UCM6202 ttran 8 6,297 03-04-2018 06:42 PM
Last Post: Adnanka
  T29G DSSKey functionality alternative number call AresK 4 2,201 12-13-2017 06:56 AM
Last Post: Evan_Yealink
  When I call outside, there's no call waiting tone highlander 3 2,230 11-15-2017 04:04 PM
Last Post: highlander
  Yealink T21P E2 Communication Problem Windland_Support 1 2,600 08-16-2017 02:44 AM
Last Post: Kevin_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication