Enter SIP Server on phone interface

[afsfwmw90rfj]

I have Yealink T20-P phone.

I connected the phone port "internet" to router, and power to powerpack.

I pressed "ok" to view IP address.

When I enter IP address on browser, browser always times out. Does anyone know why this can happen???

So anyway I am entering settings on phone itself.

I enter all details correctly under Settings>advanced>accounts

I must enter "SIP Server". BUT I can only enter numbers, not letters here.

My SIP Domain:Port is sipr.provider.com:56060

So I entered 56060, because I cannot enter letters.

All details are entered. But the result is "Register Failed."

Can anyone suggest why?

Thanks very much.

[complex1]

Quote:I have Yealink T20-P phone.

I connected the phone port "internet" to router, and power to powerpack.

I pressed "ok" to view IP address.

When I enter IP address on browser, browser always times out. Does anyone know why this can happen???

Hi,

Please reset the phone to factory default* and try again.
*) "Long press the “OK” button on the keypad, the LCD promote “Reset to factory setting?” Choose “OK” to reset the phone."

[afsfwmw90rfj]

Thanks, I have done this.

I entered IP address in browser, and the result is the same. It times out and nothing displays. Any ideas?

Many thanks

[complex1]

Hi,

Did you use the phone before, without issues, or is it a new one or second hands one?
Can you ping the phone successful on its IP-address?
Does the phone use an IP-address provided by your router (DHCP) e.g. 192.168.xxx.xxx?
Please clear your browser cache or tried a other browser (FF or GC) and try again?

[afsfwmw90rfj]

(05-28-2017 08:06 PM)complex1 Wrote:  Hi,

Did you use the phone before, without issues, or is it a new one or second hands one?
Can you ping the phone successful on its IP-address?
Does the phone use an IP-address provided by your router (DHCP) e.g. 192.168.xxx.xxx?
Please clear your browser cache or tried a other browser (FF or GC) and try again?

Hi, thanks for helping.

I did not use phone before. It is new/second hand off Ebay, still has sticker on LCD screen.

What do you mean "ping phone" on IP address?

Yes, IP address is 192.168.x.xxx

I cleared browser cache and used IE. Same problem.

[complex1]

Quote:What do you mean "ping phone" on IP address?

Hi,

Please open the Windows PowerShell or DOS prompt and type:
"ping <IP-address phone>"

This should result in something like this:

Pinging 192.168.84.61 with 32 bytes of data:
Reply from 192.168.84.61: bytes=32 time<1ms TTL=64
Reply from 192.168.84.61: bytes=32 time<1ms TTL=64
Reply from 192.168.84.61: bytes=32 time<1ms TTL=64
Reply from 192.168.84.61: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.84.61:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

If you don't get this message, I suggest to contact the reseller and swap the phone with a other one.
Probably the phone you have bought is locked.

Hope this helps.

[afsfwmw90rfj]

Thanks. I get the below reply. Is there any way of unlocking the phone?? thanks again.


Pinging 192.168.84.61 with 32 bytes of data:
Reply from 192.168.84.61: Destination host unreachable.
Reply from 192.168.84.61: Destination host unreachable.
Reply from 192.168.84.61: Destination host unreachable.
Reply from 192.168.84.61: Destination host unreachable.

Ping statistics for 192.168.84.61:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

[complex1]

Hi,

The IP-address I gave is not real, just for the imaging. (192.168.84.61)
Please use the IP-address shown in the phone display.

If you do a ping to the phone and you get "Destination host unreachable" will say the phone does not response to the ping request because it is broke or the IP-address is wrong.
Are you sure you use the right address?

Unlocking the phone is as far as I know only possible by the previous owner or telecom provider.
But maybe other forum members can help you with this.

[afsfwmw90rfj]

I know, I used the correct IP address.

Thanks for your help anyway, I will ask the forum about unlocking. Such a shame. thanks again.

[afsfwmw90rfj]

Hi, I just realised, I did use the phone before, and I was able to access the IP address on a browser.

Is there any chance I chanced some setting like the MAC address or something, so that now I cannot access the menu on a browser?

Many thanks