[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
caller echo with T46g and plantronics Savi w740
Author Message
dma550 Offline
Junior Member
**

Posts: 1
Joined: May 2017
Reputation: 0
Post: #1
caller echo with T46g and plantronics Savi w740
Hi there

Using a new amazing Sip T46G in sip mode, with voip.ms. I am loving most features and things about this phone, but recently purchased a Savi w740. I have it set up with an EHS36 and it appears to be registered and functioning. I can dial out with it, use it also on my mobile. It seems like a great setup.

However, callers just complained, only when I am in desk mode, they hear a perfect echo of themselves at full volume, delayed 500ms from when they make it. It seems perfect to me wearing the headset. Speakerphone or handset on the T46 work perfectly for both sides of the call. Pressing Mute seems to stop the echo.

I can only get it to work on switch pos E or F, not A or B like the manual says. I think it is cabled up right. I am looking into side echo because this sounds like side echo gone wild. Any thoughts?
(This post was last modified: 05-26-2017 09:00 PM by dma550.)
05-26-2017 08:49 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Travis_Yealink Offline
Super Moderator
******

Posts: 171
Joined: Mar 2016
Reputation: 1
Post: #2
RE: caller echo with T46g and plantronics Savi w740
(05-26-2017 08:49 PM)dma550 Wrote:  Hi there

Using a new amazing Sip T46G in sip mode, with voip.ms. I am loving most features and things about this phone, but recently purchased a Savi w740. I have it set up with an EHS36 and it appears to be registered and functioning. I can dial out with it, use it also on my mobile. It seems like a great setup.

However, callers just complained, only when I am in desk mode, they hear a perfect echo of themselves at full volume, delayed 500ms from when they make it. It seems perfect to me wearing the headset. Speakerphone or handset on the T46 work perfectly for both sides of the call. Pressing Mute seems to stop the echo.

I can only get it to work on switch pos E or F, not A or B like the manual says. I think it is cabled up right. I am looking into side echo because this sounds like side echo gone wild. Any thoughts?

Hi,

For this issue, would you please tell me:
1. how about the callee, did him/her hear the echo as well?
2. how many Yealink phones do you have in total?
3. how many phones have the same issue?

please kindly offer us trace files for further analysis as below:
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data(trace files):
http://support.yealink.com/faq/faqInfo?id=311

Any misunderstanding, freely to let me know.

Regards,
Travis
06-24-2017 01:14 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
GHEH Offline
Junior Member
**

Posts: 4
Joined: Mar 2017
Reputation: 0
Post: #3
RE: caller echo with T46g and plantronics Savi w740
Hi DMA550,

Did you solve the issue? I'm experiencing the same problems.

Hope to hear from you. Thank you!
08-08-2017 02:40 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T55A Teams Edition + EHS40 & Plantronics W740 craig.itdd 3 6,136 11-14-2020 02:05 AM
Last Post: BFlow
  EHS36 dead with T46G SCPCJNR 1 3,326 10-27-2020 08:08 AM
Last Post: bnmand
Question EH36 w/ CS510 Plantronics and T29G phone on Expansion Modules CHRISTOPHER 0 2,654 06-16-2020 02:41 PM
Last Post: CHRISTOPHER
  t-29G with EHS36 and Plantronics CS510 davidfudge 1 4,156 12-02-2019 01:41 PM
Last Post: Ted_Yealink
  T48G, EHS36 and Plantronics CS510 cmedvick 2 4,697 10-23-2019 02:17 PM
Last Post: cmedvick
  T46G + Plantronics Voyager auto connect problems kxjake 6 15,976 05-15-2019 10:26 AM
Last Post: Carolyn Denton
  Yealink T46S and Plantronics Savi 8200 +EHS36 ahcomput_Support 3 7,172 04-07-2019 03:54 PM
Last Post: ahcomput_Support
  T42G + EHS36 + Plantronics CS540 JaredBusch 10 24,551 09-20-2018 09:25 AM
Last Post: lorn10
  EHS36 for Plantronics CS520 Danielll 2 6,376 09-18-2018 04:11 PM
Last Post: lorn10
  Echo problem with Jabra GN1900 Headset GHEH 3 9,653 08-08-2017 08:50 AM
Last Post: GHEH

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication